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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 341 - 360 of 9,327

Tamara

Site Experience Feedback

Nov 16, 2024

Very easy to do

HD2024

Site Experience Feedback

Nov 16, 2024

Easy to search, easy to pick sizes for and the checkout was easy and simple.

Cassidy

Site Experience Feedback

Nov 16, 2024

I love Dover website! Easy to navigate, easy to purchase. Might be nice if you included apple pay but not a deal breaker for me.

Sarah

Site Experience Feedback

Nov 16, 2024

Easily found the right blanket for my horse at a good price

Easy Riding

Site Experience Feedback

Nov 16, 2024

Easy order online for in store pickup

Nina

Site Experience Feedback

Nov 16, 2024

I needed pants and they were on sale

Sierra's Aunts

Site Experience Feedback

Nov 16, 2024

We receive a gift list from our niece who owns her own horse. She always has tack and clothing selected from Dover. It was easy to find and purchase.

None

Site Experience Feedback

Nov 16, 2024

Very simple to order

ChrisNYC

Site Experience Feedback

Nov 16, 2024

Website is easy to use. I wish the clothing came in more colors.

ashlili

Site Experience Feedback

Nov 16, 2024

Dover is a easy website.This the second time I am ordering for granddaughter. Same thing the first one she really liked but, the braid started to fall apart. I bought it online not sure where I bought the first so we are giving this a second try, hope it holds up!

Gail

Site Experience Feedback

Nov 16, 2024

So excited to find a reasonably priced winter tall riding boot. My old ones cannot be repaired one more time. Happy to get these before the weather in Michigan becomes winter.

Ally

Site Experience Feedback

Nov 16, 2024

Easy to navigate website, good selection of products, and good customer service!

Bill

Site Experience Feedback

Nov 16, 2024

Pay with PayPal didn’t work

Phil

Site Experience Feedback

Nov 16, 2024

Would like alerts on sales

Bizrate

Site Experience Feedback

Nov 16, 2024

Am very familiar with Dover, in-store and on-line. So, when an email from Dover arrives in my inbox, I click on immediately and am confident that quality merchandise will be presented as advertised.

B Sheldon

Site Experience Feedback

Nov 16, 2024

Excellent information on product, good sizes to accommodate large horse.

Debby

Site Experience Feedback

Nov 16, 2024

Website was good, I just don't know the products yet. Can't say much

TrinityA

Site Experience Feedback

Oct 29, 2024

My experience was great and I got a great deal on a great saddle


Post-Delivery Feedback

Nov 16, 2024

I ordered the Wintec 250 all purpose saddle with a 16” seat and omg it’s AMAZING! It’s so comfortable and came way faster than expected!

david

Site Experience Feedback

Nov 07, 2024

I wish you offered untied stock, and 4-fold ties.


Post-Delivery Feedback

Nov 16, 2024

Still waiting for personslized item.

Christine

Site Experience Feedback

Nov 15, 2024

I like this website, it's accessible and convenient.