Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 341 - 360 of 9,327
Tamara
Site Experience Feedback
Nov 16, 2024
Very easy to do
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HD2024
Site Experience Feedback
Nov 16, 2024
Easy to search, easy to pick sizes for and the checkout was easy and simple.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Cassidy
Site Experience Feedback
Nov 16, 2024
I love Dover website! Easy to navigate, easy to purchase. Might be nice if you included apple pay but not a deal breaker for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sarah
Site Experience Feedback
Nov 16, 2024
Easily found the right blanket for my horse at a good price
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Easy Riding
Site Experience Feedback
Nov 16, 2024
Easy order online for in store pickup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nina
Site Experience Feedback
Nov 16, 2024
I needed pants and they were on sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sierra's Aunts
Site Experience Feedback
Nov 16, 2024
We receive a gift list from our niece who owns her own horse. She always has tack and clothing selected from Dover. It was easy to find and purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
None
Site Experience Feedback
Nov 16, 2024
Very simple to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ChrisNYC
Site Experience Feedback
Nov 16, 2024
Website is easy to use. I wish the clothing came in more colors.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
ashlili
Site Experience Feedback
Nov 16, 2024
Dover is a easy website.This the second time I am ordering for granddaughter. Same thing the first one she really liked but, the braid started to fall apart. I bought it online not sure where I bought the first so we are giving this a second try, hope it holds up!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gail
Site Experience Feedback
Nov 16, 2024
So excited to find a reasonably priced winter tall riding boot. My old ones cannot be repaired one more time. Happy to get these before the weather in Michigan becomes winter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ally
Site Experience Feedback
Nov 16, 2024
Easy to navigate website, good selection of products, and good customer service!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Nov 16, 2024
Pay with PayPal didn’t work
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Phil
Site Experience Feedback
Nov 16, 2024
Would like alerts on sales
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Bizrate
Site Experience Feedback
Nov 16, 2024
Am very familiar with Dover, in-store and on-line. So, when an email from Dover arrives in my inbox, I click on immediately and am confident that quality merchandise will be presented as advertised.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
B Sheldon
Site Experience Feedback
Nov 16, 2024
Excellent information on product, good sizes to accommodate large horse.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Debby
Site Experience Feedback
Nov 16, 2024
Website was good, I just don't know the products yet. Can't say much
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
TrinityA
Site Experience Feedback
Oct 29, 2024
My experience was great and I got a great deal on a great saddle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TrinityA
Post-Delivery Feedback
Nov 16, 2024
I ordered the Wintec 250 all purpose saddle with a 16” seat and omg it’s AMAZING! It’s so comfortable and came way faster than expected!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
david
Site Experience Feedback
Nov 07, 2024
I wish you offered untied stock, and 4-fold ties.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
david
Post-Delivery Feedback
Nov 16, 2024
Still waiting for personslized item.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: N/A
- Full ratings for this review »
Christine
Site Experience Feedback
Nov 15, 2024
I like this website, it's accessible and convenient.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- Full ratings for this review »