Home > Pet Supplies > Dover Saddlery

Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 321 - 340 of 9,327

CAM

Site Experience Feedback

Nov 17, 2024

It was very easy to find the item I am interested in.

?

Site Experience Feedback

Nov 17, 2024

All good but wish I I got a sale

KThorn

Site Experience Feedback

Nov 17, 2024

I love Dover, there is no other tack shop as far as I am concerned. They had everything I needed and many options in color and price point. The website is easy to navigate.

E

Site Experience Feedback

Nov 17, 2024

Super easy to navigate. I just wish that your size charts included the kinds of American women's sizes that other clothing stores use, so there is easier comparison for those of us that don't use the other type of sizing as often.

Sharoncoco

Site Experience Feedback

Nov 17, 2024

Good experience

Online Shopper

Site Experience Feedback

Nov 17, 2024

Dovers site is super easy to use.

Heather

Site Experience Feedback

Nov 17, 2024

Have a great amount of items in stock, easy to shop online. Shipping was free and time of delivery was speedy.

Online Shopper

Site Experience Feedback

Nov 17, 2024

Website was recommended to me for my daughters riding needs. Worked great. Hopefully the shipping goes smoothly

Tiffany

Site Experience Feedback

Oct 30, 2024

Great! Simple to navigate.

Online Shopper

Site Experience Feedback

Nov 17, 2024

great experience, but missing a lot of sizes

Online Shopper

Site Experience Feedback

Nov 16, 2024

It was great!

Online Shopper

Site Experience Feedback

Nov 16, 2024

NA

Amber

Site Experience Feedback

Nov 16, 2024

I've been shopping at Dover for over 30 years and have never been disappointed.

Julie

Site Experience Feedback

Nov 16, 2024

Have had nothing but good experiences with our local store and online purchases.

Ivy

Site Experience Feedback

Nov 16, 2024

Nice deals!

Gracie

Site Experience Feedback

Nov 16, 2024

good!

MJ

Site Experience Feedback

Nov 16, 2024

Easy to find and purchase.

Online Shopper

Site Experience Feedback

Nov 16, 2024

I like a website that is easy and smooth sailing from start to finish

Nana

Site Experience Feedback

Nov 16, 2024

All went smoothly no problems

TheBeardedEquestrian

Site Experience Feedback

Nov 16, 2024

My overall experience was good. It was easy to browse the site, view inventory and find what I needed. Overall good selection of gear at good priceses as well as easy and quick checkout process. I have no complaints or suggestions at this time.