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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 301 - 320 of 9,327

Jack the Lad, the golden years

Site Experience Feedback

Nov 18, 2024

delighted to have free shipping--- I was Christmas shopping---- I clicked on the gift guide looking for an idea and purchased a grooming supply tote that looked handy

Kim

Site Experience Feedback

Nov 18, 2024

Easy process

Horsegirlsva

Site Experience Feedback

Nov 18, 2024

It’s really easy to use the website and it makes ordering fast.

EEG

Site Experience Feedback

Nov 18, 2024

Seamless and easy

MJ

Site Experience Feedback

Nov 18, 2024

I felt the website was easy to use

Mich

Site Experience Feedback

Oct 22, 2024

Frustrating the item is back ordered

Blythe Dondanville

Site Experience Feedback

Nov 10, 2024

I had a great overall experience on this website


Post-Delivery Feedback

Nov 18, 2024

Awesome products for a great price

W

Site Experience Feedback

Nov 17, 2024

Product availability was a bit low

LJ

Site Experience Feedback

Nov 17, 2024

Had exactly what I was looking for at a decent price and easy to order. Shipping is also FREE!!

Nora

Site Experience Feedback

Nov 17, 2024

Very good

Joe

Site Experience Feedback

Nov 17, 2024

Quite good!

Ashley N

Site Experience Feedback

Nov 17, 2024

Really nice experience- easy to manage and navigate

Bella

Site Experience Feedback

Nov 17, 2024

I order from Dover Saddlery fire my granddaughter/ she loves your merchandise

EmmaT

Site Experience Feedback

Nov 17, 2024

Easy to use from phone. Very easy to check out

G N

Site Experience Feedback

Nov 17, 2024

Found what I needed quickly. Always a great selection. Had to reload the payment twice because the button didn’t appear, but no big deal there.

Lovemymare

Site Experience Feedback

Nov 17, 2024

Very easy transaction.

Duncan

Site Experience Feedback

Nov 17, 2024

Love Dover

Online Shopper

Site Experience Feedback

Nov 17, 2024

I am ordering off someone's Wish List. I want to make sure they do not know what I am ordering as it is a gift and surprise. Hopefully they will not have access to my order or see the items that have been removed before they get this gift. Hopefully you have thought of this and my surprise will not be ruined.

Rider

Site Experience Feedback

Nov 17, 2024

Went smooth.

Liz/Luke

Site Experience Feedback

Nov 17, 2024

Easy to find your horse product. Quality and price