Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 301 - 320 of 9,327
Jack the Lad, the golden years
Site Experience Feedback
Nov 18, 2024
delighted to have free shipping--- I was Christmas shopping---- I clicked on the gift guide looking for an idea and purchased a grooming supply tote that looked handy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kim
Site Experience Feedback
Nov 18, 2024
Easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Horsegirlsva
Site Experience Feedback
Nov 18, 2024
It’s really easy to use the website and it makes ordering fast.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
EEG
Site Experience Feedback
Nov 18, 2024
Seamless and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MJ
Site Experience Feedback
Nov 18, 2024
I felt the website was easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Mich
Site Experience Feedback
Oct 22, 2024
Frustrating the item is back ordered
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Blythe Dondanville
Site Experience Feedback
Nov 10, 2024
I had a great overall experience on this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blythe Dondanville
Post-Delivery Feedback
Nov 18, 2024
Awesome products for a great price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
W
Site Experience Feedback
Nov 17, 2024
Product availability was a bit low
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review »
LJ
Site Experience Feedback
Nov 17, 2024
Had exactly what I was looking for at a decent price and easy to order. Shipping is also FREE!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Nora
Site Experience Feedback
Nov 17, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Nov 17, 2024
Quite good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ashley N
Site Experience Feedback
Nov 17, 2024
Really nice experience- easy to manage and navigate
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Bella
Site Experience Feedback
Nov 17, 2024
I order from Dover Saddlery fire my granddaughter/ she loves your merchandise
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
EmmaT
Site Experience Feedback
Nov 17, 2024
Easy to use from phone. Very easy to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
G N
Site Experience Feedback
Nov 17, 2024
Found what I needed quickly. Always a great selection. Had to reload the payment twice because the button didn’t appear, but no big deal there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Lovemymare
Site Experience Feedback
Nov 17, 2024
Very easy transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Duncan
Site Experience Feedback
Nov 17, 2024
Love Dover
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 17, 2024
I am ordering off someone's Wish List. I want to make sure they do not know what I am ordering as it is a gift and surprise. Hopefully they will not have access to my order or see the items that have been removed before they get this gift. Hopefully you have thought of this and my surprise will not be ruined.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Rider
Site Experience Feedback
Nov 17, 2024
Went smooth.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Liz/Luke
Site Experience Feedback
Nov 17, 2024
Easy to find your horse product. Quality and price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »