Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 281 - 300 of 9,327
Fiona
Site Experience Feedback
Nov 18, 2024
Good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PJ
Site Experience Feedback
Nov 18, 2024
Everything was going fine with my order and I must have tapped something not expected because suddenly the website tried to process my order before my billing address was filled in. I got a notice my order could not be processed. I redid it and it went okay .
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Tchukon
Site Experience Feedback
Nov 18, 2024
Very easy to use and had what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
R.N.
Site Experience Feedback
Nov 18, 2024
Overall decent comfortable experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
sophia
Site Experience Feedback
Nov 18, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nonee
Site Experience Feedback
Nov 18, 2024
None
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kathy
Site Experience Feedback
Nov 18, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Pats
Site Experience Feedback
Oct 19, 2024
Very easy to order I had no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
The first try to process the order I guess did not take. It was an odd experience, and I will be watching for a duplicate transaction.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
John R.
Site Experience Feedback
Nov 18, 2024
Very Easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cat
Site Experience Feedback
Nov 18, 2024
It was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
luminous
Site Experience Feedback
Nov 18, 2024
PayPal makes the experience easy. Apple Pay would make it even easier for me.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Binky
Site Experience Feedback
Nov 11, 2024
I like Dover very much. The prices are often low because of sales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Binky
Post-Delivery Feedback
Nov 18, 2024
I buy many riding products at Dover. I buy some to see how they look on me. . I may send some back if they are not my style. I do not drive so I shop by mail. I appreciate Dover’s openness to clothes being returned. But I do buy many clothes from Dover. I appreciate espacially the random sales!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
Easy to order and use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
shebakes
Site Experience Feedback
Nov 10, 2024
My Granddaughter found a riding outfit she wanted easily.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
shebakes
Post-Delivery Feedback
Nov 18, 2024
I ordered some riding breaches for my Granddaughter as well as a shirt. The pants were too big and we exchanged them this weekend. Everyone was extremely helpful and we were able to order a pair that will fit. She is quite tall and thin, so finding pants thatare small enough and long enough is a challenge.Thank you Dover for your help.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Annie
Site Experience Feedback
Nov 18, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Kate
Site Experience Feedback
Nov 18, 2024
The product seem good but when I try to purchase your sistem doesn't recognize the zip code, then after the order and the bank was charged you put the credit back. I have called you and your agent stated that it's the bank , I called the bank and they said it's your system. This is very time consuming. You need a better system in place.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 07, 2024
I'm trying to find a riding helmet to fit my (very) oval head. Customer service recommended 3 brands when I asked them, but there is no way to search for oval head shapes for any helmet. So I'm just taking a shot in the dark, and I don't like shopping that way.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 18, 2024
I bought a new riding helmet, and wanted one that was designed for oval heads. I contacted customer service because that was not a choice to filter on in the website. Customer service recommended 3 brands (not the cheapest ones, I may add), but still there was no option for choosing an oval helmet vs a round helmet. I think the helmet fits okay, but it wobbles a bit side-to-side because it doesn't contact my head as well on the sides. It would be nice if you could give customers a better tool for fitting a helmet mail-order.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 6
- Full ratings for this review »
Towmater
Site Experience Feedback
Nov 18, 2024
My girl loves Dover for her horse!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »