Home > Pet Supplies > Dover Saddlery

Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 281 - 300 of 9,327

Fiona

Site Experience Feedback

Nov 18, 2024

Good.

PJ

Site Experience Feedback

Nov 18, 2024

Everything was going fine with my order and I must have tapped something not expected because suddenly the website tried to process my order before my billing address was filled in. I got a notice my order could not be processed. I redid it and it went okay .

Tchukon

Site Experience Feedback

Nov 18, 2024

Very easy to use and had what I wanted

R.N.

Site Experience Feedback

Nov 18, 2024

Overall decent comfortable experience

sophia

Site Experience Feedback

Nov 18, 2024

good

Nonee

Site Experience Feedback

Nov 18, 2024

None

Online Shopper

Site Experience Feedback

Nov 18, 2024

Great

Kathy

Site Experience Feedback

Nov 18, 2024

Good

Pats

Site Experience Feedback

Oct 19, 2024

Very easy to order I had no problems.

Online Shopper

Site Experience Feedback

Nov 18, 2024

The first try to process the order I guess did not take. It was an odd experience, and I will be watching for a duplicate transaction.

John R.

Site Experience Feedback

Nov 18, 2024

Very Easy!

Cat

Site Experience Feedback

Nov 18, 2024

It was good.

luminous

Site Experience Feedback

Nov 18, 2024

PayPal makes the experience easy. Apple Pay would make it even easier for me.

Binky

Site Experience Feedback

Nov 11, 2024

I like Dover very much. The prices are often low because of sales.


Post-Delivery Feedback

Nov 18, 2024

I buy many riding products at Dover. I buy some to see how they look on me. . I may send some back if they are not my style. I do not drive so I shop by mail. I appreciate Dover’s openness to clothes being returned. But I do buy many clothes from Dover. I appreciate espacially the random sales!

Online Shopper

Site Experience Feedback

Nov 18, 2024

Easy to order and use.

shebakes

Site Experience Feedback

Nov 10, 2024

My Granddaughter found a riding outfit she wanted easily.


Post-Delivery Feedback

Nov 18, 2024

I ordered some riding breaches for my Granddaughter as well as a shirt. The pants were too big and we exchanged them this weekend. Everyone was extremely helpful and we were able to order a pair that will fit. She is quite tall and thin, so finding pants thatare small enough and long enough is a challenge.Thank you Dover for your help.

Annie

Site Experience Feedback

Nov 18, 2024

Good

Kate

Site Experience Feedback

Nov 18, 2024

The product seem good but when I try to purchase your sistem doesn't recognize the zip code, then after the order and the bank was charged you put the credit back. I have called you and your agent stated that it's the bank , I called the bank and they said it's your system. This is very time consuming. You need a better system in place.

Online Shopper

Site Experience Feedback

Nov 07, 2024

I'm trying to find a riding helmet to fit my (very) oval head. Customer service recommended 3 brands when I asked them, but there is no way to search for oval head shapes for any helmet. So I'm just taking a shot in the dark, and I don't like shopping that way.


Post-Delivery Feedback

Nov 18, 2024

I bought a new riding helmet, and wanted one that was designed for oval heads. I contacted customer service because that was not a choice to filter on in the website. Customer service recommended 3 brands (not the cheapest ones, I may add), but still there was no option for choosing an oval helmet vs a round helmet. I think the helmet fits okay, but it wobbles a bit side-to-side because it doesn't contact my head as well on the sides. It would be nice if you could give customers a better tool for fitting a helmet mail-order.

Towmater

Site Experience Feedback

Nov 18, 2024

My girl loves Dover for her horse!