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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 261 - 280 of 9,327

Trish

Site Experience Feedback

Nov 19, 2024

Great

Lulu

Site Experience Feedback

Nov 19, 2024

Very good. Easier than most sites Lulu

Abbyq

Site Experience Feedback

Nov 19, 2024

Easy to navigate, easy to check out, especially with PayPal

Julia

Site Experience Feedback

Nov 19, 2024

I love Dover and have been a customer since my beginner riding days. The customer service is great and quick. I have experienced some issues in the past having to do with PayPal not going through. Todays purchase, however, was smooth and I applied my Ariat promotional gift card!

Chris

Site Experience Feedback

Nov 05, 2024

Easy to use

CD

Site Experience Feedback

Nov 19, 2024

Great experience! Shipping is a little expensive though

Dee

Site Experience Feedback

Nov 19, 2024

I appreciate Dover Saddlery so much, their selection is great, use of website is easy to navigate and I've not been displeased by any purchase in my time over a decade.

Jesse

Site Experience Feedback

Nov 19, 2024

I found the boots I wanted. And will try some breeches. Website was easy to use.

A

Site Experience Feedback

Nov 19, 2024

It was really simple and easy to navigate, I was able to select and personalize my item very quickly.

Jen

Post-Delivery Feedback

Nov 19, 2024

Great product at great price

Online Shopper

Site Experience Feedback

Oct 24, 2024

.

Lanne

Site Experience Feedback

Nov 19, 2024

The website is Very easily navigated.

GG

Site Experience Feedback

Nov 19, 2024

Dover was the only place to purchase this surcingle

Online Shopper

Site Experience Feedback

Nov 19, 2024

I have had a great experience with Dover since my recent 3 orders!

NA

Site Experience Feedback

Nov 18, 2024

NA

Mountain Girl

Site Experience Feedback

Nov 18, 2024

It was OK I would have appreciated some sale prices

CL

Site Experience Feedback

Nov 18, 2024

On phone difficult to use

Zipp

Site Experience Feedback

Nov 18, 2024

Difficult to locate specific products under generalized headings. For example, had to do a search for tack cleaner

Online Shopper

Site Experience Feedback

Nov 18, 2024

Good. Wish better selection on boots

SRHmidway

Site Experience Feedback

Nov 18, 2024

Love that you had the girth I wanted in stock !