Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 241 - 260 of 9,327
Online Shopper
Site Experience Feedback
Nov 20, 2024
Could not change shipping address from billing address
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
starky
Site Experience Feedback
Nov 10, 2024
I like that yall have a larger selection than most places. And your pricing is pretty fair too.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
starky
Post-Delivery Feedback
Nov 20, 2024
I ordered the noble pitchfork so I could replace parts if/when my pitchfork breaks. The tines were very crooked in three spots so I called ot see if customer service would send me 3 at no cost. The agent wasn't all that nice and it seemed like I was bothersome to her. Plus, I was charged for the tines. Had I know I would be charged. I would have returned the pitch fork. Yhe lady also said if I like the fork I should purchase another one cause they're not going to be made again. Just reminded me why I don't shop at dover as often as when I was younger. I love most of the noble stuff but am also bummed that yall aren't going to make this pitchfork or any improved versions.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 4
- Full ratings for this review »
Susy
Site Experience Feedback
Nov 14, 2024
Super easy to find what I wanted and check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susy
Post-Delivery Feedback
Nov 20, 2024
When I walked into the store, both registers were busy, and there was a line. Soon after, another employee came and asked if I needed assistance. I said I had an online order to pick up. She promptly went to the back and got it for me.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Seasonal horseware
Site Experience Feedback
Oct 29, 2024
Bought the Santa blanket and wanted the added santa leg wraps that it showed and recommended, but there was nowhere to buy them. Still would like the matching leg bands!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Seasonal horseware
Post-Delivery Feedback
Nov 20, 2024
I bought a really nice Santa Horse Blanket for the photo shoot this week. The website also said there were matching pastern "socks" but I was not able to buy them for some reason..... probably they were out of stock but it didn't say any reason. My friends also have purchased Santa Horse Hats which I would have purchased, but you don't carry them. Love the blanket and it was delivered in time for the photo shoot.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Michelle
Site Experience Feedback
Nov 20, 2024
Great website easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 20, 2024
Usually have item looking for, quality products, knowledgeable staff
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JC
Site Experience Feedback
Nov 20, 2024
easy to negotiate. Gift for grandson. I used to own, ride and show horses but quit after bad accident
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Ess
Site Experience Feedback
Nov 19, 2024
Interaction went well, I was able to find what I was looking for very easily and narrow down my searches.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lisa
Site Experience Feedback
Nov 19, 2024
Website ordering was easy & no issues. Coupon access was quite easy in lowering the price a bit in bad economy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fan of Gritz
Site Experience Feedback
Nov 19, 2024
Wide selection of items.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Lisa
Site Experience Feedback
Nov 19, 2024
Happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brew
Site Experience Feedback
Nov 19, 2024
I didn’t have confusion what so ever which is different then some sites
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blondie
Site Experience Feedback
Nov 19, 2024
Great horse blankets and sheets
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike M
Site Experience Feedback
Nov 19, 2024
Easy to use and easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Monica
Site Experience Feedback
Nov 19, 2024
I love being able to order online and pick up, however it is a pain to have to keep selecting my store to check stock with each item I am wanting to purchase. It would be nice to be able to select my store to ease shopping experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Mouse
Site Experience Feedback
Nov 19, 2024
Easy to use and I got exactly what I was hoping for. Plus I didn't have to drive to the store. Not that I mind going there but with the holidays my time is limited.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Juno
Site Experience Feedback
Nov 19, 2024
Super easy site to use and I have always been happy with my Dover purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Capri
Site Experience Feedback
Nov 19, 2024
The website is much improved from a few years ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
I found everything I needed :) I loved having free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bibi
Site Experience Feedback
Nov 19, 2024
Very easy site to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »