Home > Pet Supplies > Dover Saddlery

Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 241 - 260 of 9,327

Online Shopper

Site Experience Feedback

Nov 20, 2024

Could not change shipping address from billing address

starky

Site Experience Feedback

Nov 10, 2024

I like that yall have a larger selection than most places. And your pricing is pretty fair too.


Post-Delivery Feedback

Nov 20, 2024

I ordered the noble pitchfork so I could replace parts if/when my pitchfork breaks. The tines were very crooked in three spots so I called ot see if customer service would send me 3 at no cost. The agent wasn't all that nice and it seemed like I was bothersome to her. Plus, I was charged for the tines. Had I know I would be charged. I would have returned the pitch fork. Yhe lady also said if I like the fork I should purchase another one cause they're not going to be made again. Just reminded me why I don't shop at dover as often as when I was younger. I love most of the noble stuff but am also bummed that yall aren't going to make this pitchfork or any improved versions.

Susy

Site Experience Feedback

Nov 14, 2024

Super easy to find what I wanted and check out.


Post-Delivery Feedback

Nov 20, 2024

When I walked into the store, both registers were busy, and there was a line. Soon after, another employee came and asked if I needed assistance. I said I had an online order to pick up. She promptly went to the back and got it for me.

Seasonal horseware

Site Experience Feedback

Oct 29, 2024

Bought the Santa blanket and wanted the added santa leg wraps that it showed and recommended, but there was nowhere to buy them. Still would like the matching leg bands!


Post-Delivery Feedback

Nov 20, 2024

I bought a really nice Santa Horse Blanket for the photo shoot this week. The website also said there were matching pastern "socks" but I was not able to buy them for some reason..... probably they were out of stock but it didn't say any reason. My friends also have purchased Santa Horse Hats which I would have purchased, but you don't carry them. Love the blanket and it was delivered in time for the photo shoot.

Michelle

Site Experience Feedback

Nov 20, 2024

Great website easy to navigate

Online Shopper

Post-Delivery Feedback

Nov 20, 2024

Usually have item looking for, quality products, knowledgeable staff

JC

Site Experience Feedback

Nov 20, 2024

easy to negotiate. Gift for grandson. I used to own, ride and show horses but quit after bad accident

Ess

Site Experience Feedback

Nov 19, 2024

Interaction went well, I was able to find what I was looking for very easily and narrow down my searches.

Lisa

Site Experience Feedback

Nov 19, 2024

Website ordering was easy & no issues. Coupon access was quite easy in lowering the price a bit in bad economy.

Fan of Gritz

Site Experience Feedback

Nov 19, 2024

Wide selection of items.

Lisa

Site Experience Feedback

Nov 19, 2024

Happy with my purchase.

Brew

Site Experience Feedback

Nov 19, 2024

I didn’t have confusion what so ever which is different then some sites

Blondie

Site Experience Feedback

Nov 19, 2024

Great horse blankets and sheets

Mike M

Site Experience Feedback

Nov 19, 2024

Easy to use and easy to find what I was looking for.

Monica

Site Experience Feedback

Nov 19, 2024

I love being able to order online and pick up, however it is a pain to have to keep selecting my store to check stock with each item I am wanting to purchase. It would be nice to be able to select my store to ease shopping experience.

Mouse

Site Experience Feedback

Nov 19, 2024

Easy to use and I got exactly what I was hoping for. Plus I didn't have to drive to the store. Not that I mind going there but with the holidays my time is limited.

Juno

Site Experience Feedback

Nov 19, 2024

Super easy site to use and I have always been happy with my Dover purchases.

Capri

Site Experience Feedback

Nov 19, 2024

The website is much improved from a few years ago.

Online Shopper

Site Experience Feedback

Nov 19, 2024

I found everything I needed :) I loved having free shipping

Bibi

Site Experience Feedback

Nov 19, 2024

Very easy site to use.