Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 221 - 240 of 9,327
Mark
Site Experience Feedback
Nov 20, 2024
i used the live chat and my agent Mallory was very knowledgeable and helpful. overall my experience was excellent and i was helped in a timely manner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
c
Site Experience Feedback
Nov 20, 2024
Need better filters to narrow search
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jessi
Site Experience Feedback
Nov 07, 2024
Great as always! Has been for years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jessi
Post-Delivery Feedback
Nov 20, 2024
Clara (the livestock guardian puppy) loves her new collar! I’d purchased one as a gift for my dad and his hunting dog and knew this was what we wanted for Clara when she got closer to her mature size.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tori
Site Experience Feedback
Nov 20, 2024
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aebdressage227
Site Experience Feedback
Nov 20, 2024
Good, easy webpage to navigate in a variety of ways from search to purchase. It would be great to have a type of points system to help save a few dollars when spending large amounts(and without having to be a dover credit card holder). We own horses, we have to spend money, we will be back regardless for future purchases, but it would be nice to save a little bit here and there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Myla
Site Experience Feedback
Nov 20, 2024
Very easy to work with
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Liliana T.
Site Experience Feedback
Nov 20, 2024
It can be really overwhelming and confusing navigating through so many products and choices, but it is really easy to search through the website and find what I was looking for, as the sorting options are very clear and easy to tick/untick. Wish there were more reviews on the products but I guess that’s not up to Dover saddlery. Still had a really good experience browsing through the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Online was great. Quick and easy. Since they are Christmas gifts, hopefully returning will be just as easy, if needed.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
IRR
Site Experience Feedback
Nov 20, 2024
Pleased with quality and price. Item descriptions were good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kelsey
Site Experience Feedback
Nov 20, 2024
Good experience, no issues during this purchase
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
L8K8
Site Experience Feedback
Nov 20, 2024
This might be a "SHOCK" but biologically, there are TWO GENDERS, not 2-4-5 -----?????!!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cherk
Site Experience Feedback
Nov 20, 2024
Easy to use - impressed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Easy Peasy
Site Experience Feedback
Nov 20, 2024
Easy peasy Happy camper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JB
Site Experience Feedback
Nov 20, 2024
Had exactly what I was looking for at a great price Check out was quick and efficient Hope to have my goods within a week or so Thanks Dover!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Matt
Site Experience Feedback
Nov 20, 2024
I called with questions about your products and the woman who helped me was very knowledgeable. I chose to purchase with Dover Saddlery because of her
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fate LL
Site Experience Feedback
Nov 20, 2024
It was good and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sid
Site Experience Feedback
Nov 03, 2024
All online, no interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sid
Post-Delivery Feedback
Nov 20, 2024
I was excited to receive the 50 gm Ireland Amigo Turnout Blanket for my horse and she has already worn it for several days of rain. It works perfectly for our November weather.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Borksterman
Site Experience Feedback
Nov 20, 2024
I have researched this, but a Wish List would be great for customers to add things to their Wish List cart and people can buy directly from the person's Wish List cart. This would make things easier to buy. Im buying for Christmas, but I bet birthdays and weddings would use this too.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 03, 2024
It was a very good experience and I especially like that I can pick up at "local" store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 20, 2024
I really enjoy shopping at Dover, both online and in person. Your customer service is excellent and I appreciate that! I also enjoy the variety of products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ella
Site Experience Feedback
Nov 20, 2024
Very efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »