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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 221 - 240 of 9,327

Mark

Site Experience Feedback

Nov 20, 2024

i used the live chat and my agent Mallory was very knowledgeable and helpful. overall my experience was excellent and i was helped in a timely manner

c

Site Experience Feedback

Nov 20, 2024

Need better filters to narrow search

Jessi

Site Experience Feedback

Nov 07, 2024

Great as always! Has been for years


Post-Delivery Feedback

Nov 20, 2024

Clara (the livestock guardian puppy) loves her new collar! I’d purchased one as a gift for my dad and his hunting dog and knew this was what we wanted for Clara when she got closer to her mature size.

Tori

Site Experience Feedback

Nov 20, 2024

Great experience!

Aebdressage227

Site Experience Feedback

Nov 20, 2024

Good, easy webpage to navigate in a variety of ways from search to purchase. It would be great to have a type of points system to help save a few dollars when spending large amounts(and without having to be a dover credit card holder). We own horses, we have to spend money, we will be back regardless for future purchases, but it would be nice to save a little bit here and there.

Myla

Site Experience Feedback

Nov 20, 2024

Very easy to work with

Liliana T.

Site Experience Feedback

Nov 20, 2024

It can be really overwhelming and confusing navigating through so many products and choices, but it is really easy to search through the website and find what I was looking for, as the sorting options are very clear and easy to tick/untick. Wish there were more reviews on the products but I guess that’s not up to Dover saddlery. Still had a really good experience browsing through the site.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Online was great. Quick and easy. Since they are Christmas gifts, hopefully returning will be just as easy, if needed.

IRR

Site Experience Feedback

Nov 20, 2024

Pleased with quality and price. Item descriptions were good

Kelsey

Site Experience Feedback

Nov 20, 2024

Good experience, no issues during this purchase

L8K8

Site Experience Feedback

Nov 20, 2024

This might be a "SHOCK" but biologically, there are TWO GENDERS, not 2-4-5 -----?????!!!!!

cherk

Site Experience Feedback

Nov 20, 2024

Easy to use - impressed.

Easy Peasy

Site Experience Feedback

Nov 20, 2024

Easy peasy Happy camper

JB

Site Experience Feedback

Nov 20, 2024

Had exactly what I was looking for at a great price Check out was quick and efficient Hope to have my goods within a week or so Thanks Dover!

Matt

Site Experience Feedback

Nov 20, 2024

I called with questions about your products and the woman who helped me was very knowledgeable. I chose to purchase with Dover Saddlery because of her

Fate LL

Site Experience Feedback

Nov 20, 2024

It was good and easy.

Sid

Site Experience Feedback

Nov 03, 2024

All online, no interaction


Post-Delivery Feedback

Nov 20, 2024

I was excited to receive the 50 gm Ireland Amigo Turnout Blanket for my horse and she has already worn it for several days of rain. It works perfectly for our November weather.

Borksterman

Site Experience Feedback

Nov 20, 2024

I have researched this, but a Wish List would be great for customers to add things to their Wish List cart and people can buy directly from the person's Wish List cart. This would make things easier to buy. Im buying for Christmas, but I bet birthdays and weddings would use this too.

Online Shopper

Site Experience Feedback

Nov 03, 2024

It was a very good experience and I especially like that I can pick up at "local" store.


Post-Delivery Feedback

Nov 20, 2024

I really enjoy shopping at Dover, both online and in person. Your customer service is excellent and I appreciate that! I also enjoy the variety of products.

Ella

Site Experience Feedback

Nov 20, 2024

Very efficient