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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 201 - 220 of 9,327

no pain

Site Experience Feedback

Nov 21, 2024

Easily navigated

Lily

Site Experience Feedback

Nov 21, 2024

Very easy to get around!

Jill

Site Experience Feedback

Nov 21, 2024

It was great.

natedogg

Site Experience Feedback

Nov 21, 2024

Overall great experience

Bob

Site Experience Feedback

Nov 02, 2024

Nice Website and I hope the product is as it looks

Sarah

Site Experience Feedback

Nov 21, 2024

Really nice product. The third pair I've purchased.

sjeanw13

Site Experience Feedback

Nov 21, 2024

Experience was good- wish they had a holiday sale running

DM

Site Experience Feedback

Nov 21, 2024

Always simple and free shipping

Jacqueline

Site Experience Feedback

Nov 13, 2024

I am excited Dover added the Kentucky Horseware Stable Rub to their Stable blanket lineup. I hope they continue to add more rugs from Kentucky Horseware.

Online Shopper

Site Experience Feedback

Nov 21, 2024

Good

Kimanne

Site Experience Feedback

Nov 21, 2024

Purchase was easy and i was able to find a coupon so that made me proceed to checkout.

Online Shopper

Site Experience Feedback

Nov 06, 2024

I purchased something I had purchased four years earlier and had worn out the zipper. It was a quick process.

NA

Site Experience Feedback

Nov 21, 2024

Great!

Online Shopper

Site Experience Feedback

Nov 21, 2024

Incredible been looking for a girth for a while. Had a discount code and I’m really happy

Good Boy Scout

Site Experience Feedback

Nov 21, 2024

There are no written reviews, only rating in stars

Twinzone

Site Experience Feedback

Nov 21, 2024

Only one waterproofing wash. I hope it works! Also I was looking for store pickup instead of paying shipping and didn’t see the option.

Online Shopper

Site Experience Feedback

Nov 21, 2024

Na

Veronika

Site Experience Feedback

Nov 21, 2024

Easy and clean visual

All in.

Site Experience Feedback

Nov 21, 2024

It was oaky, couldn't change the size of clothing once it was in the cart.

horse

Site Experience Feedback

Nov 21, 2024

I won a gift card at an auction. I intended to use it for this purchase. However, a pin is required and I didn't get one.