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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 181 - 200 of 9,327

RB

Post-Delivery Feedback

Nov 22, 2024

Dover Saddlery is always my first stop for all my riding and equine needs. They have a good selection of equipment and having physical locations allows you to actually see the products and ensure sizing is right. I have been a long time customer from them and will always use them for any riding needs.

Ann k

Site Experience Feedback

Nov 21, 2024

Excellent. Product was available and the right size.

Eventer13

Site Experience Feedback

Nov 21, 2024

Great!

Pink Pony

Site Experience Feedback

Nov 21, 2024

No problems, user friendly and everything works fine! Products are of good quality and there’s a nice selection. I have been buying from Dover for over 40 years!

Online Shopper

Site Experience Feedback

Nov 21, 2024

Great

Online Shopper

Site Experience Feedback

Nov 21, 2024

Great interaction. Happy with free personalization!

SeoulSister7

Site Experience Feedback

Oct 29, 2024

The website is somewhat slow - latency is common on every page refresh. Some of the selector buttons are not compatible with iPad view and shopping. Check out does not offer common pay forms such as PayPal or Apple Pay, so that inconvenient. Image thumbnails and image pages are not great for viewing and should have more details on product features.


Post-Delivery Feedback

Nov 21, 2024

Dover’s customer service and expedited shipping and communication are all top notch. For the quality and investment we are making, I feel confident my order is being handled in a manner that is deserving.

Kelly

Site Experience Feedback

Nov 21, 2024

Great experience!

Meg

Site Experience Feedback

Nov 21, 2024

Always an easy and great experience ordering!

Online Shopper

Site Experience Feedback

Nov 21, 2024

You need more Products for Men and boys.

Online Shopper

Site Experience Feedback

Nov 21, 2024

good

Jen

Site Experience Feedback

Nov 21, 2024

Found exactly what I was looking for.

Renee

Site Experience Feedback

Nov 21, 2024

very positive

Nat

Site Experience Feedback

Nov 21, 2024

Dover had everything I needed and made it very accessible to find and was quick to confirm my order. Overall a quality purchasing expierience!

RVaughan

Site Experience Feedback

Nov 21, 2024

Website was great, wish there was more detailed product information about the studs.

Online Shopper

Site Experience Feedback

Nov 21, 2024

Good experience!

Sheshe

Post-Delivery Feedback

Nov 21, 2024

Great customer service!

JT

Site Experience Feedback

Nov 21, 2024

Great

MS

Site Experience Feedback

Nov 21, 2024

I wish there was more sizing info

Online Shopper

Site Experience Feedback

Nov 21, 2024

All good