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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 161 - 180 of 9,327

HorseyGal

Site Experience Feedback

Nov 22, 2024

My experience on Dover Saddlery was excellent. I will purchase more items in the future.

Emily

Site Experience Feedback

Nov 22, 2024

Great customer service

Klassy

Site Experience Feedback

Nov 22, 2024

All good

Belle

Site Experience Feedback

Nov 22, 2024

Live your easy browsing and variety/in drpth explanation of products. Also easy returns when necessary.

horsey

Site Experience Feedback

Nov 22, 2024

the item that i was looking for at a competitive price

Donna

Site Experience Feedback

Nov 22, 2024

Quick and easy.

JR

Site Experience Feedback

Nov 22, 2024

All good. Very easy to navigate.

Kathy

Site Experience Feedback

Nov 22, 2024

I spoke with Sue. She was very helpful. I had difficulty finding out where to apply my ecard information. That was the only hitch I had with the website. Kathy

Online Shopper

Post-Delivery Feedback

Nov 22, 2024

Received monogrammed helmet bag. Lovely quality and loved the bag. Unfortunately, the monogramming sewed the inner pocket closed. Called customer service and it was IMMEDIATELY rectified, new one on the way...old one sent back. Easy!

Jenn

Site Experience Feedback

Nov 22, 2024

Easy to use the website. Positive experience

Granddaughter's Christmas Gift

Site Experience Feedback

Nov 22, 2024

Purchased requested specific item as granddaughter's Christmas gift.

Kelleyann

Post-Delivery Feedback

Nov 22, 2024

I regularly order from Dover and am never disappointed - also shop at their Austin physical location.

Emily

Site Experience Feedback

Nov 22, 2024

The website is pretty outdated. I wish I could shop a whole category without selecting a subcategory. When sorting by price low-high the clearance items don't sort by the clearance price.

Tony

Site Experience Feedback

Nov 22, 2024

Great products and the staff in store are very friendly

Michael

Post-Delivery Feedback

Nov 22, 2024

The site is easy to navigate, the selection is extensive, and the ordering process is easy.

Bob

Site Experience Feedback

Nov 11, 2024

Easy to use

Online Shopper

Site Experience Feedback

Nov 19, 2024

Very easy

Summer

Site Experience Feedback

Nov 22, 2024

Very easy to navigate through

Carol

Site Experience Feedback

Nov 22, 2024

Good

Tally

Site Experience Feedback

Nov 22, 2024

Quick, easy transaction. Awesome, quality products with reasonable prices. Free shipping too!