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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 141 - 160 of 9,327

Audrey

Site Experience Feedback

Nov 23, 2024

Everything was good. Selection for dogs could've been bigger but there was a variety.

Lena

Post-Delivery Feedback

Nov 23, 2024

The chat help was great and answered all my questions

LB

Site Experience Feedback

Nov 23, 2024

Love shopping with Dover. I get gift cards for my employees every year.

Kim

Site Experience Feedback

Nov 23, 2024

Great sale on what I was looking for.

Ali

Site Experience Feedback

Nov 22, 2024

Had a great experience on the website, just wish there was a store location nearby!

Cheryl

Site Experience Feedback

Nov 22, 2024

Each Christmas I like to purchase my daughter some riding clothes. She is an adult trainer and likes to look good and Tailored Sportsman always fits so well and makes her look very professional. We have always been pleased using Dover Saddlery’s online purchasing site.

Judy

Site Experience Feedback

Nov 22, 2024

No complaints. Very easy to use.

Online Shopper

Site Experience Feedback

Nov 22, 2024

No comment

Jane

Site Experience Feedback

Nov 22, 2024

Love this website. Have ordered for daughter and I through the years

Online Shopper

Site Experience Feedback

Nov 22, 2024

It was great

Barb

Site Experience Feedback

Nov 22, 2024

Dover Saddlery has a good selection of equine necessities and the website is easy to navigate. The ordering is easy and quick.

Online Shopper

Site Experience Feedback

Nov 22, 2024

attempted to use a visa gift card for partial payment. full remaining amount was charged to gift card, which will not go through. after hours, no one to speak to. will have to spend who knows how long to rectify situation tomorrow, if anyone answers on the weekend. delay of order. used a Dover gift card in part as well. it's a mess and has taken way too much of my time already.

Meg

Site Experience Feedback

Nov 22, 2024

Great!

Onyx

Site Experience Feedback

Nov 22, 2024

It was very easy to find everything and a quick checkout

CK

Site Experience Feedback

Nov 22, 2024

Online experience was great - had to repeat card number for order to go through but that was all. Overall great experience.

Online Shopper

Site Experience Feedback

Nov 22, 2024

Easy to purchase from website

Sally

Site Experience Feedback

Nov 22, 2024

Fast and easy. I can expect with confidence I’ll get just what I thought I ordered.

zozo

Site Experience Feedback

Nov 22, 2024

aok

Patricia

Site Experience Feedback

Nov 22, 2024

Loved the site, was able to narrow down my searching to plus sizes.

Jazzy

Site Experience Feedback

Nov 22, 2024

Had thebcolor and soze I wanted for our new working dog.