Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 141 - 160 of 9,327
Audrey
Site Experience Feedback
Nov 23, 2024
Everything was good. Selection for dogs could've been bigger but there was a variety.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Lena
Post-Delivery Feedback
Nov 23, 2024
The chat help was great and answered all my questions
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
LB
Site Experience Feedback
Nov 23, 2024
Love shopping with Dover. I get gift cards for my employees every year.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kim
Site Experience Feedback
Nov 23, 2024
Great sale on what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ali
Site Experience Feedback
Nov 22, 2024
Had a great experience on the website, just wish there was a store location nearby!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cheryl
Site Experience Feedback
Nov 22, 2024
Each Christmas I like to purchase my daughter some riding clothes. She is an adult trainer and likes to look good and Tailored Sportsman always fits so well and makes her look very professional. We have always been pleased using Dover Saddlery’s online purchasing site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Judy
Site Experience Feedback
Nov 22, 2024
No complaints. Very easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 22, 2024
No comment
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 2
- Full ratings for this review »
Jane
Site Experience Feedback
Nov 22, 2024
Love this website. Have ordered for daughter and I through the years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 22, 2024
It was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Barb
Site Experience Feedback
Nov 22, 2024
Dover Saddlery has a good selection of equine necessities and the website is easy to navigate. The ordering is easy and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 22, 2024
attempted to use a visa gift card for partial payment. full remaining amount was charged to gift card, which will not go through. after hours, no one to speak to. will have to spend who knows how long to rectify situation tomorrow, if anyone answers on the weekend. delay of order. used a Dover gift card in part as well. it's a mess and has taken way too much of my time already.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Meg
Site Experience Feedback
Nov 22, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Onyx
Site Experience Feedback
Nov 22, 2024
It was very easy to find everything and a quick checkout
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
CK
Site Experience Feedback
Nov 22, 2024
Online experience was great - had to repeat card number for order to go through but that was all. Overall great experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 22, 2024
Easy to purchase from website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sally
Site Experience Feedback
Nov 22, 2024
Fast and easy. I can expect with confidence I’ll get just what I thought I ordered.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
zozo
Site Experience Feedback
Nov 22, 2024
aok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Patricia
Site Experience Feedback
Nov 22, 2024
Loved the site, was able to narrow down my searching to plus sizes.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jazzy
Site Experience Feedback
Nov 22, 2024
Had thebcolor and soze I wanted for our new working dog.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »