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Decorative Ceiling Tiles Reviews - 784 Reviews - 9.4/10

Dec 16, 2024
Decorative Ceiling Tiles, Inc. Provides tiles, supplies, and accessories for both commercial and residential decorators.

Decorative Ceiling Tiles Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.6 /10
Checkout Satisfaction8.9 /10
Product Met Expectations9.5 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

74%75%

Neutral

20%19%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.6 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.9 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Decorative Ceiling Tiles

Showing 521 - 540 of 784

PW

Site Experience Feedback

Apr 06, 2024

No

Smitty

Site Experience Feedback

Apr 05, 2024

Very easy and accessible

Online Shopper

Site Experience Feedback

Apr 05, 2024

Easy to use site, lots of choices. great quality

Scooter

Site Experience Feedback

Apr 04, 2024

n

None

Site Experience Feedback

Mar 17, 2024

Second time ordering.. these products are awesome


Post-Delivery Feedback

Apr 03, 2024

I love this company’s products! This is my second house to upgrade with decorative moldings. It’s easy to cut and fit to place. The primer finish is flawless. I’m always amazed when I get my orders and everything is perfect! Never even had a dent! They have their shipping down to a science! The crown moldings have gotten me more eye raising questions about what it is made of than I ever expected. I always have a spare piece to amaze people with. I’m obviously a big fan of this company.

Jjl

Site Experience Feedback

Apr 02, 2024

Just ordered samples

Linda

Site Experience Feedback

Mar 20, 2024

Thank you we have 5 different rooms using your tiles. We are totally satisfied.


Post-Delivery Feedback

Apr 02, 2024

We love your product, this is our 6th project with your tiles. They are very easy top work with and look amazing when finished. Any time we needed help you were there with the answers. Thanks.

Trickie Vickie

Site Experience Feedback

Apr 02, 2024

The customer service lady matched the siding that I already ordered and will have it delivered next week! Yes Lord!

pick

Site Experience Feedback

Apr 01, 2024

easy peasy

Restore Man

Site Experience Feedback

Apr 01, 2024

Good experience. Fairly simple to find and select the items I needed.

Online Shopper

Site Experience Feedback

Mar 26, 2024

My overall experience was good and at the end of my purchase, I was offered 10% off of my final sale


Post-Delivery Feedback

Mar 31, 2024

I just received my ceiling tile and I really can’t comment on them right now because they’re still in the box

Online Shopper

Site Experience Feedback

Mar 30, 2024

Only issue was the search function not working as it’s laying over the top of other interactive page areas

Online Shopper

Site Experience Feedback

Mar 30, 2024

Simple

Me

Site Experience Feedback

Mar 29, 2024

Good

DIY homeowner on a mission

Site Experience Feedback

Mar 29, 2024

1st experience with DecorativeCeilingTiles. Only order some samples today. Planning to use the selected product to finish the foundation of new sunroom addition with your faux stone panels to give a better, more finished look. Could not locate any product installing information on your website. I presume it will need some form of adhesive and that the panels can be cut with a saw.

SS

Site Experience Feedback

Mar 19, 2024

It was an easy experience


Post-Delivery Feedback

Mar 29, 2024

Both Carleen and Eric have been helpful to both myself and my contractor! I look forward to ordering the tiles for my kitchen ceiling asap!!!

Dante

Site Experience Feedback

Mar 29, 2024

Good

Online Shopper

Site Experience Feedback

Mar 28, 2024

the price of samples are a bit high. I would be happy to receive a small piece of the ceiling tile vs the whole tile. especially when it is just for a paint color. as it goes, the previous sample (of which none did I like) were bent in the box. Not the I would use it on my home project, but paying that much money for samples maybe I would have found a use for them for some other kind of project instead of throwing them in the trash. Hopefully the samples I ordered this time I will like. Otherwise this has been a total waste of money and time trying to find a useful product for my ceiling.

Hank

Site Experience Feedback

Mar 28, 2024

The website was easy to navigate with many criteria to search and narrow down the item I wanted to purchase. I called them to confirm my measurements and how much overage to allow. For this, I reached an English speaking agent who was very helpful. He even sent me a followup e-mail with his contact information. Love it !

Brewzhaus

Site Experience Feedback

Mar 11, 2024

Website was easy and also called rep and they were great