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Decorative Ceiling Tiles Reviews - 787 Reviews - 9.4/10

Dec 20, 2024
Decorative Ceiling Tiles, Inc. Provides tiles, supplies, and accessories for both commercial and residential decorators.

Decorative Ceiling Tiles Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.6 /10
Checkout Satisfaction8.9 /10
Product Met Expectations9.5 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

75%73%

Neutral

20%21%

Negative

5%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.6 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.9 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Decorative Ceiling Tiles

Showing 541 - 560 of 787

Online Shopper

Site Experience Feedback

Mar 30, 2024

Only issue was the search function not working as it’s laying over the top of other interactive page areas

Online Shopper

Site Experience Feedback

Mar 30, 2024

Simple

Me

Site Experience Feedback

Mar 29, 2024

Good

DIY homeowner on a mission

Site Experience Feedback

Mar 29, 2024

1st experience with DecorativeCeilingTiles. Only order some samples today. Planning to use the selected product to finish the foundation of new sunroom addition with your faux stone panels to give a better, more finished look. Could not locate any product installing information on your website. I presume it will need some form of adhesive and that the panels can be cut with a saw.

SS

Site Experience Feedback

Mar 19, 2024

It was an easy experience


Post-Delivery Feedback

Mar 29, 2024

Both Carleen and Eric have been helpful to both myself and my contractor! I look forward to ordering the tiles for my kitchen ceiling asap!!!

Dante

Site Experience Feedback

Mar 29, 2024

Good

Online Shopper

Site Experience Feedback

Mar 28, 2024

the price of samples are a bit high. I would be happy to receive a small piece of the ceiling tile vs the whole tile. especially when it is just for a paint color. as it goes, the previous sample (of which none did I like) were bent in the box. Not the I would use it on my home project, but paying that much money for samples maybe I would have found a use for them for some other kind of project instead of throwing them in the trash. Hopefully the samples I ordered this time I will like. Otherwise this has been a total waste of money and time trying to find a useful product for my ceiling.

Hank

Site Experience Feedback

Mar 28, 2024

The website was easy to navigate with many criteria to search and narrow down the item I wanted to purchase. I called them to confirm my measurements and how much overage to allow. For this, I reached an English speaking agent who was very helpful. He even sent me a followup e-mail with his contact information. Love it !

Brewzhaus

Site Experience Feedback

Mar 11, 2024

Website was easy and also called rep and they were great

Mar

Site Experience Feedback

Mar 28, 2024

Ease of ordering was incredible. We hope to get what we ordered.

Bycek

Site Experience Feedback

Mar 27, 2024

Satisfied

Disguise09

Site Experience Feedback

Mar 16, 2024

None

Caroline

Post-Delivery Feedback

Mar 26, 2024

The website indicated that the tiles would ship next day. After several days my husband reached out by phone and was told the factory was waiting on materials and the tiles wouldn't be made for two weeks. I wish the website had accurate shipping information and I wish someone would have reached out with that information instead of us having to call the company. The tiles did finally arrive and I am very satisfied with them.

Hope This Works!

Site Experience Feedback

Mar 13, 2024

Confusing on ordering a sample. Took a few times to get it right.


Post-Delivery Feedback

Mar 26, 2024

I was contacted by Customer Service as a follow up to my order. That impressed me. They were solicitous and helpful and seemed genuinely concerned about my project. If for no other reason, I would give them a 10 for their customer service.

Amii

Site Experience Feedback

Mar 25, 2024

Easy to understand, easy to navigate. Productive is exactly what they say it is!

thealman

Site Experience Feedback

Mar 25, 2024

somewhat cumbersome at times, got through it with patience. Talked with rep over phone...gave me valuable information.

Sdugan

Site Experience Feedback

Mar 24, 2024

Easy to use

Flip10

Site Experience Feedback

Mar 07, 2024

Web site is really not user friendly.


Post-Delivery Feedback

Mar 24, 2024

Overall; the experience was good and I do plan on making a larger purchase. I have some questions on quality and will resolve those issues before making a larger purchase. I have not yet emailed the company concerning those questions

mike

Site Experience Feedback

Mar 18, 2024

shipping is very expensive for such relatively light materials


Post-Delivery Feedback

Mar 24, 2024

We did crown molding in our bedroom. Vaulted ceiling was a bit difficult but your product is so easy to work with.

Mnms

Site Experience Feedback

Mar 23, 2024

Loved the product so much ordered more to do another area