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Decorative Ceiling Tiles Reviews - 788 Reviews - 9.4/10

Dec 4, 2024
Decorative Ceiling Tiles, Inc. Provides tiles, supplies, and accessories for both commercial and residential decorators.

Decorative Ceiling Tiles Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.2 /10
Ease of Finding8.7 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.4 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%78%

Neutral

17%20%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.7 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Decorative Ceiling Tiles

Showing 421 - 440 of 788

Lyn

Site Experience Feedback

May 14, 2024

Ok 1st time

JR

Site Experience Feedback

May 13, 2024

Chat box would not disappear Survey is too intrusive

Online Shopper

Site Experience Feedback

May 12, 2024

Very well explained website. Quality looks higher than other website I have seen for 3D wall panels. I am very excited to receive 2 full size samples to help expedite my purchase

Online Shopper

Site Experience Feedback

May 12, 2024

Customer service is very pleasant

FOB

Site Experience Feedback

May 11, 2024

overall easy to understand and navigate. love the selection

Pennys home

Site Experience Feedback

Apr 19, 2024

Very easy to order

Ron

Site Experience Feedback

Apr 30, 2024

Fast and easy


Post-Delivery Feedback

May 11, 2024

Fast. Efficient. Friendly!

Regòo

Site Experience Feedback

May 10, 2024

I had an overall great experience. I keep getting emails saying faux tinnon sale when I check prices are the same. This is frustrating. Eric finally helped me find a tile that would be affordable. I first bought from Decorative ceilingbtiles in 2009-2010 when Milan was answering the phone. I love your product and am happy that he is doing well with the company. Eric also helped me select grid covers. I am hoping they look as great as your tiles. I live in a registered historic district in my city. Many of the bigger properties were converted to apartments in the 1970's which means lots of drop ceilings. The faux tin tiles are easy to put up and look appropriate to the houses history. I always get comments on the ones I already have installed. Grandmoms doily in my hallway and foyer and lilies in the downstairs apartment kitchen. I can't wait to get thevtiles for my property next door!

GigiMuss

Site Experience Feedback

Apr 25, 2024

It went just as expected. Easy to find products and colors/finishes I wanted to sample.


Post-Delivery Feedback

May 10, 2024

It was samples, which well represented the product. We're trying to decide which to order

hulagirl

Site Experience Feedback

Apr 30, 2024

amazing selection! slightly challenging to delete items -


Post-Delivery Feedback

May 10, 2024

Irritating ai bot for online

Tom

Site Experience Feedback

May 09, 2024

I ordered faux tin tile samples today. First, I was looking at the product page which the information in the pages was very clear, then later I found that there were separate pages for ordering samples. Finding the samples of the faux tin tile I already checked at the product page was a little bit time consuming. I guess I ended up getting different ones because I could not find the ones I saw on the product pages. It would be great if there is a button so a sample can be directly saved on the cart from the product page. Checking out process was easy and quick.

Sal

Site Experience Feedback

May 09, 2024

Easy to use

Kat

Site Experience Feedback

May 08, 2024

Quick and easy to place an order.

Momma

Site Experience Feedback

May 07, 2024

It was easy to use

Chris Y

Site Experience Feedback

May 06, 2024

Exceptional customer service / tech help in a world where knowledgeable people are either disappearing or companies no longer want to pay them what their worth. Bonus points for hiring Americans fluent in speaking English. While I welcome all immigrants such as my very own grandparents - their just not the best fit for such positions.

Rae Dawn

Site Experience Feedback

May 05, 2024

I was directed to this site in search of a clean and easy way to update popcorn ceilings in a mobile home. I am so thrilled to have come across Styrofoam ceiling tiles!

Ken

Site Experience Feedback

May 05, 2024

Fast and easy

Online Shopper

Site Experience Feedback

May 05, 2024

Good description but need more photos

Ian West

Site Experience Feedback

May 05, 2024

Website has a CHAT function that made it almost impossible to check-out. I had to change browsers sign-in again and order between the CHAT pop-ups.

Alex.angeli

Post-Delivery Feedback

May 04, 2024

Love the product and the selection! It would be great if all design were available in all colors.