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Decorative Ceiling Tiles Reviews - 788 Reviews - 9.4/10

Dec 4, 2024
Decorative Ceiling Tiles, Inc. Provides tiles, supplies, and accessories for both commercial and residential decorators.

Decorative Ceiling Tiles Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.2 /10
Ease of Finding8.7 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.4 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%78%

Neutral

17%20%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.7 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Decorative Ceiling Tiles

Showing 301 - 320 of 788

Fred

Site Experience Feedback

Jun 19, 2024

Found exactly what I needed and will probably order more in the future.


Post-Delivery Feedback

Jul 11, 2024

The product I ordered was exactly as the on line description, I would definitely order from them again.

Joe

Site Experience Feedback

Jul 11, 2024

Website was easy to use.

Connie

Site Experience Feedback

Jul 11, 2024

I appreciate the opportunity to check out samples in my kitchen. I am redecorating and I need to be able to compare the different tiles to see what is most compatible with my new granite countertop.

Ceiling tiles

Site Experience Feedback

Jul 10, 2024

Easy selection process for sample ceiling tiles.

Frank

Site Experience Feedback

Jul 10, 2024

It was easy to find what I like and if they work out I'll buy more

Ron970

Site Experience Feedback

Jul 10, 2024

The order selection was difficult to maneuver to order what I wanted samples of but I figured it out finally.

Online Shopper

Site Experience Feedback

Jul 09, 2024

Online shopping is either a nightmare of clicking thru crap and pop-ups to find what you want or it's easy to navigate with clear tabs to find a product. Dec Tiles is clear.

Snick

Site Experience Feedback

Jul 09, 2024

Great

Online Shopper

Site Experience Feedback

Jul 09, 2024

Easy to navigate. Timeliness for arrival could be highlighted during shopping expirence. Overall happy with the seller

JNguyen

Site Experience Feedback

Jul 08, 2024

Everything was cool. Eric has been great help!

Online Shopper

Site Experience Feedback

Jul 08, 2024

Will know more about my satisfaction when sample arrives. Thanks.

Kristin

Site Experience Feedback

Jun 28, 2024

I was just browsing and noticed the 3 pack test kit so I bought one.


Post-Delivery Feedback

Jul 08, 2024

I think it was a bit silly to be charged $15 for four pieces of styrofoam, and I wish they'd send more per package when sampling. They have tons of options, why can't I get a larger amount to sample?

N/A

Site Experience Feedback

Jul 08, 2024

Great

Sunshine

Site Experience Feedback

Jul 07, 2024

Things were easy to find. Site lacked color and warmth

Alex

Site Experience Feedback

Jul 07, 2024

Excellent

Online Shopper

Site Experience Feedback

Jul 07, 2024

$35 for shipping is insane it brings the bill up by 33%!

boswanda

Site Experience Feedback

Jul 07, 2024

easy to navigate and excellent selection of products

Brainbytes

Site Experience Feedback

May 28, 2024

Checking bout was a total nightmare. I tried almost 10 times as I kept needy a new code. I am on my phone. So when the code comes in, it is a little pop-up at the top of my screen. It does not show 6 figures, just 5!!! So when I requested a new code, that pop-up comes back with thd same old code!!! Finally I was kicked out as I had too many invalid attempts. And I was forced to check out as a guest! So weird and bad!! Very frustrating and depressing experience. Plus I have no idea when I will receive this stuff: 2 tiles and 1 sample. It was so hard to find the exact two Shanko samples, even with their code numbers, that I just said the hell with it, buy a whole tile!!!


Post-Delivery Feedback

Jul 06, 2024

Their support staff is very knowledgeable, polite, and helpful. I appreciate the links they sent to me to find exactly what I needed on their huge, excellent website. Easy to order online. The products are very high quality and the selection is so huge that it makes it very hard to choose!

Madison22

Site Experience Feedback

Jul 06, 2024

It was easy to navigate

Cwinnie

Site Experience Feedback

Jul 05, 2024

I like the website and product. I have bought it several times