Home > Home & Garden > Decorative Ceiling Tiles

Decorative Ceiling Tiles Reviews - 788 Reviews - 9.4/10

Dec 4, 2024
Decorative Ceiling Tiles, Inc. Provides tiles, supplies, and accessories for both commercial and residential decorators.

Decorative Ceiling Tiles Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.2 /10
Ease of Finding8.7 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.4 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%78%

Neutral

17%20%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.7 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Decorative Ceiling Tiles

Showing 261 - 280 of 788

Tash

Site Experience Feedback

Aug 02, 2024

Very good experience love the items to choose from. I do feel if you spend a certain amount like $100 it should be free shipping

Herbert

Site Experience Feedback

Aug 01, 2024

I tried to do this through Facebook on my phone, including submitting my phone number 3 times and getting the okay from PayPal.I was sent in circles until I gave up and thought I'd wait to see if anything got through. The only thing that showed up was a reminder to finish my order and an empty basket. I finished on my computer just to end this. Hopefully it won't be as hard to receive the samples, then I can make an assessment of the quality you asked for.

SN

Site Experience Feedback

Jul 15, 2024

Button to apply promo code is not prominent enough


Post-Delivery Feedback

Aug 01, 2024

Received samples quickly. Follow up was immediate by customer service.

JorgeGlz

Site Experience Feedback

Jul 10, 2024

The website is easy to navigate prices, product specs are good, calculater is accurate


Post-Delivery Feedback

Jul 31, 2024

Using the website was a breeze and the calculator to figure out how much ibwouldd need was very accurately. The crown moulding was super light easy for me to paint and install

Online Shopper

Site Experience Feedback

Jul 30, 2024

Eric was awesome to work with. I ordered online but got support and guidance over the phone.

Fresh the barbershop

Site Experience Feedback

Jul 30, 2024

Eric was great.

bee

Site Experience Feedback

Jul 29, 2024

navigating the website was not intuitive. I needed to call customer service to explain how to navigate. once it was explained I could navigate without a problem

Ronzone

Site Experience Feedback

Jul 28, 2024

Easy to navigate, many options in style material and color.

Sapphire215

Site Experience Feedback

Jul 27, 2024

Unable to use the search feature on my mobile device. Not sure if it's better on a computer. Would like available coupon codes

DRSchaf

Site Experience Feedback

Jul 05, 2024

We ordered a sample pack and the sample we like doesn't have it's design and color on the back. I'm hoping we get the one we decided on. Pics on site are not that clear to feel confident. I hope this ends up looking as good as we think it will. Huge selection you have


Post-Delivery Feedback

Jul 27, 2024

Support group was great! Help in making sure the tile we choose was what we were getting. Luckily I did contact them and the were able to let me know I did pick the wrong one and fixed it before it was shipped. Great work.

Sterling

Site Experience Feedback

Jul 25, 2024

Order looks good but when I logged on I signed in for a 10% discount. Don’t see it on pricing. I left a voice mail.

Slowpoke

Site Experience Feedback

Jul 24, 2024

Easy to navigate and do what I needed to do. Eric and Dawna were both super helpful.

NICE PRODUCT

Site Experience Feedback

Jul 13, 2024

I had to be careful when moving around


Post-Delivery Feedback

Jul 24, 2024

very informative web site.

Twall

Site Experience Feedback

Jul 24, 2024

Website is fabulous!!

Mike B

Site Experience Feedback

Jul 23, 2024

Eric Roark has gone above and beyond for our company to get our needed tiles ordered and fitting our tight deadline into account. Great customer service!

Etaafloyd

Site Experience Feedback

Jul 23, 2024

Good and images are very close to accurate.

Online Shopper

Site Experience Feedback

Jul 22, 2024

always great to order from you guys

C.L.

Site Experience Feedback

Jul 22, 2024

Disappointed that I couldn’t purchase a sample tile. Not sure how much I’m paying in shipping and tax b/c that screen flashed and moved me to the survey . I also wish this product was available pre painted in a metallic color like gold or copper

Online Shopper

Site Experience Feedback

Jul 22, 2024

Great experience, easy to use and navigate.

Megan

Site Experience Feedback

Jul 20, 2024

Straight forward UI. Good product selection. Good pictures.