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Decorative Ceiling Tiles Reviews - 788 Reviews - 9.4/10

Dec 4, 2024
Decorative Ceiling Tiles, Inc. Provides tiles, supplies, and accessories for both commercial and residential decorators.

Decorative Ceiling Tiles Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.2 /10
Ease of Finding8.7 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.4 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%78%

Neutral

17%20%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.7 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Decorative Ceiling Tiles

Showing 241 - 260 of 788

Gigi

Site Experience Feedback

Aug 07, 2024

Easy to navigate

Mika

Site Experience Feedback

Aug 07, 2024

easy to find what I was looking for

Pete Wall

Site Experience Feedback

Aug 07, 2024

good

Jen

Site Experience Feedback

Aug 06, 2024

The process selecting samples was confusing, and I wasn't able to order the items I wanted. I had to order several tiles separately to make it work. Other than that, I'm pleased. I'm really looking forward to receiving the tiles! I can't believe the selection.

K.K.

Site Experience Feedback

Aug 06, 2024

I was charged shipping when it states clearly free shipping. Otherwise a great deals shopping with decorative ceiling tiles.

ClassyLady

Site Experience Feedback

Aug 06, 2024

Darian, the phone operator, was excellent in customer service support.

Billy

Site Experience Feedback

Aug 05, 2024

I liked the ease of deciding on product, all information needed.

Richard

Site Experience Feedback

Aug 05, 2024

The website is easy to navigate and has all the details needed, I had a great sales rep that was able to answer some questions I had right away

Mickey

Site Experience Feedback

Aug 05, 2024

Previously created account with no order placed but now have a new number and it was painless to update. Quick checkout process!

Hank

Site Experience Feedback

Aug 04, 2024

Pictures could be little better but it was easy to decide and easy to order

Bedroom

Site Experience Feedback

Jul 17, 2024

Great


Post-Delivery Feedback

Aug 04, 2024

I would highly recommend Decorative Ceiling tiles to anyone trying to refresh the household! Especially the DIY people out there! Large quantity and quality inventory and fast shipping and delivery! Overall great experience and my ceilings look fabulous!

Julie

Site Experience Feedback

Aug 04, 2024

The purchase was easy and there were many to choose from. I am well satisfied

Kcd

Site Experience Feedback

Aug 03, 2024

Don't understand why I can't get the sale price if I use store credit

Unique616

Site Experience Feedback

Jul 25, 2024

Very eady to use. Found what i wanted at a great price


Post-Delivery Feedback

Aug 03, 2024

I called to discuss the color To find out i have to pay to return for the correct color. I am in the middle of a project. I did not receive return information as promised. I am stuck with the wrong color. I have not received tge email as was stated. This is a lost project for me.

artsiphartsi

Site Experience Feedback

Aug 03, 2024

Website seems a little cluttered and hard to navigate, Good variety of product.

drejack

Site Experience Feedback

Aug 03, 2024

none

The burg

Site Experience Feedback

Aug 03, 2024

Loved it

Angie

Site Experience Feedback

Aug 02, 2024

I really wish we could see and purchase tiles in a local store.

Macy

Site Experience Feedback

Aug 02, 2024

Simple to use

LC Ceilings

Site Experience Feedback

Aug 02, 2024

Lots to choose from and easy to order.