La Mer Customer Reviews

lmfan

Sep 16, 2026

the offers and samples could be clearer. the rewards felt hidden.

VIKAKISA

Sep 16, 2026

I am extremely disappointed with my recent experience ordering directly from LaMer.com and speaking with customer service representative Rio. I was ready to check out when two of the samples that had been added to my bag were suddenly removed. I was also unable to select the two complimentary samples that are normally offered with every La Mer order because the website page was frozen. I called La Mer customer service and spoke with Rio. Unfortunately, the experience was very frustrating. I was initially told that the company had run out of all samples, which was difficult to understand. I was then placed on hold for approximately 30 minutes. Eventually, Rio told me that two samples could be shipped to me after all. I have been a very loyal La Mer customer and regularly purchase directly from LaMer.com, which is why this experience was especially disappointing. Nordstrom is currently offering 15% off along with a fantastic gift with purchase, yet I still chose to order directly from La Mer. Having to spend so much time and effort simply trying to receive two complimentary samples made me question that loyalty. For a luxury brand at La Mer’s level, I expected a much smoother website experience and far more professional and accommodating customer service. Very disappointing.

T

Sep 16, 2026

The overall experience was fine until i got to the "select five minis" section and there were only four available to choose, with no way to select mulitiples. Not a big issue, but a bit confusing.

LM

Sep 16, 2026

Would like to have more “sets” available, but overall good.

Joanna

Sep 16, 2026

It’s difficult to navigate to purchase and to select the minis Today you offered 5 but only four products to chose from and they couldn’t be duplicated. The product is amazing but your website needs improvement- I had the same problem last time. I always order from my phone.

GHF4

Sep 16, 2026

I love the products and only use LaMer but online ordering is awful. I only received 9 of the 10 samples because there weren’t enough options. No way to get the missing sample. I prefer to buy direct from La mer but it is a headache every time.

deLuca

Sep 16, 2026

Extremely disappointing experience for a luxury brand. I am very disappointed with both La Mer’s promotional experience and customer service. The Fall promotion promised 10 samples, yet within only two days, 2 of the 10 samples were already unavailable. Even the checkout experience was disappointing — the website only allowed me to select one sample when the promotion had promised at least two. What made the experience significantly worse was the customer service. The representatives I spoke with appeared to have very limited knowledge of La Mer’s own promotions and gave me completely different information at different times. In one conversation, the representative insisted that I needed to spend $3,000 to qualify for an item, even though the promotional information showed that the threshold was $1,000. When I pointed out the conflicting information and explained that I had received different answers from different representatives, I was essentially told to disregard all other information because the representative was giving me the “final” answer. The tone of the interaction was also extremely unpleasant. Instead of patiently clarifying the promotion, the representative repeatedly told me to “listen” and “let me complete,” in a very commanding and impatient manner. This is not the level of service I would expect from a luxury brand. La Mer is a high-end brand, but this experience felt worse than what I would expect from many mass-market or lower-priced brands. Luxury is not only about the products themselves — it is also about the shopping experience, consistency, attention to detail, and quality of service. The website is another major issue. It is consistently slow, extremely laggy, and difficult to navigate. Shopping on the official website should not feel like such a frustrating process. La Mer seriously needs to improve both its website and, especially, the training and service standards of its customer service team. If a promotion is being offered officially by the brand, customer service representatives should be thoroughly familiar with the terms and provide consistent, accurate information. Customers should not have to take screenshots and argue with customer service simply to understand a promotion. I have always associated La Mer with luxury and exceptional service. Unfortunately, this experience delivered neither.

Steve

Sep 15, 2026

No problems

Rojo

Sep 15, 2026

Two of the items I wanted to purchase were out of stock so wasn't happy about that at all. I know they are popular items but they should have inventory for these items.

crystal

Sep 15, 2026

The webpage is freezing up and loading very slowly.

Online Shopper

Sep 15, 2026

I wanted to use Waves coupon and get a couple more points so that I could upgrade to a better WAVES redemption since my points expire on the 18th. But, there's a problem with the website. It won't let me get the coupon (I've never used this coupon.) I contacted the chat and they told me that I would get an email from customer service but, yeah, I never did which didn't surprise me because the reason I stopped being a customer is because I tried to resolve an issue in May/June and I could never get through to customer service. I felt like LaMer had stolen money from me and, yeah, it was violating. Especially since I've been a loyal customer for so long. I just wanted to wait it out and redeem my points and be done but, facepalm, I couldn't even do that. I mean, again, facepalm. All you had to do was respond to the chat person's inquiry and send me an email about why I was having a problem and, yeah, I may have felt some sort of value to your customer. But, instead, you made me feel more convinced that I'm making the right decision in walking away. I can take my $5,000+ annual dollars on skin cream somewhere else. It's not like it's a privilege to spend my money here. Okay, I'm done rambling. But, yeah, just wanted to vent because I just feel so violated after years of being such a loyal customer. Stamp sucker on my forehead. lol

Akrived

Sep 14, 2026

Didn’t get enough samples, and on the page select 2 you can’t see all options except for 2 of them. Very disappointing, this happened last time I ordered too.

Jaden

Sep 13, 2026

The overall shopping experience is very good. I hope the sample gift will be more powerful. The customer service attitude is not very good. I hope to improve.

peggy

Sep 13, 2026

I wanted a sample of these oil as I thought I would get this option but I did not please send me sample of this

Sunnybear

Sep 13, 2026

Instructions are sometimes confusing. So many products were on back order, one that I really needed because I am totally out!

Andy

Sep 13, 2026

It’s great I love the categories. Would love for the cushion foundation to Be back

Saya

Sep 13, 2026

Good: large variety of selections; good customer service Bad: website is slow, sometimes error code not accurate enough

melissag

Sep 13, 2026

everything was great love all my la mer products

K

Sep 13, 2026

Website is easy to navigate, provides clear information for the products.

Online Shopper

Sep 13, 2026

I spent $300 because I was told I could choose 5 minis if I spent $150. Then another 5 minis on top of that if I spent $300. At checkout I was let down because I was ordered to choose only 2 minis. I tried going backwards to find the code I glimpsed briefly at the start, but could not find it again. So, I could not enter the required code. The initial advertisement sent 10 minis if I purchased a certain amount, which I did. I feel cheated.

Kimber

Sep 13, 2026

The website always gives me trouble. BUT your products are the best in the business.

Katherine

Sep 13, 2026

Lovely website!

Ms

Sep 12, 2026

I could not view all of the sample options. Assuming I should have been able to slide left to view additional options?

Mandy

Sep 12, 2026

I love La Mer Products. I only wish there were more opportunities for discounts/sales/value gift sets to purchase these. I notice our stores near me never have the eye concentrate and moisturizer cream together in the value gift sets. It would be great to offer these occasionally, or at least get notifications if/when they are offered. Thank you!

JohnJ

Sep 12, 2026

Although all of the purchases are for my wife, she loves your products and giving them to her makes me look good...

Sweet Pee

Sep 11, 2026

I love the products and buying it from lamer l know l am getting the real products.

Online Shopper

Sep 10, 2026

Website easy to use

Dayna

Sep 10, 2026

Good

Online Shopper

Sep 10, 2026

I have one serious complaint, however: I just purchased creme de mer + the night cream. There were only 2 samples available and they were not your usual quality. Today, OI made a much smaller purchase and there were 4 samples of excellent quality. Very disappointing.

none

Sep 9, 2026

I was unable to use my points

Ljr

Sep 9, 2026

Easy to use and very informative

Joy

Sep 9, 2026

So far so good! Everything went well w the purchase!

Samantha

Sep 8, 2026

The graphics were a little glitchy on the opening page. Felt like maybe the compression of the high-resolution photography glitched on my old processor. From a design point, id highlight the brand more, more green, bigger name. This is all jokes, you have one of the best brands and products on the planet. Thank you for existing in quality and integrity.

Jane

Sep 8, 2026

Easy to find the stuff.

Danis

Sep 7, 2026

Mostly great, my one complaint is that you guys take my points away before i can use them, I've been a costumer for a long time and i don't think I've ever been able to redeem anything. other than that everything is great, love all the samples

Online Shopper

Sep 7, 2026

Product is good, fresh and pleasant smell. Convent bottle. I love this product! The bad… packaging is a bit over the top. I would prefer simpler packaging and better pricing on item.

Y

Sep 7, 2026

The agent said in chat of Bobbi brown not lamer

Online Shopper

Sep 7, 2026

what happened to the regenerating serum. I do no see it available for purchase.

CAN

Sep 7, 2026

Only negative is not finding this product on your website anymore The Regenerating Serum for Anti-Aging and Smoothing

SU

Sep 6, 2026

I have very dry, mature skin, and very sensitive. The original cream , eye cream and sensitive serum are great. Wish they would bring back the compact makeup. It was great. I use the calming cleanser also.

Jh

Sep 6, 2026

I’m upset all my past purchases did not register on the app… it’s weird because you have my email and account

Karen

Sep 6, 2026

Easy

Happy Customer

Sep 5, 2026

No complaints. Easy to use and redeem my points. I like your rewards program and I appreciate the gifts because your products are expensive and it does make it feel better. Plus, I like to try new products which has encouraged me to buy more La Mer products

Cassie

Sep 5, 2026

This is a gift for my friend. One massage tool was canceled without explanation shows cancelled by my request. I didn’t request the cancellation. And I can’t open the gift wrap section during checkout. Overall, great product. Website and order processing need improvement.

Lin

Sep 4, 2026

Lin

Diva68

Sep 4, 2026

The lamer website is easy to navigate.

Carlos

Sep 4, 2026

I had a very positive experience browsing the La Mer website 10/10. The products are beautifully presented, and the shopping experience was easy and enjoyable. However, I was a little disappointed because, even though I registered as a new member, I was never able to use the welcome coupon offered to new customers. I would really appreciate it if La Mer could provide me with another coupon to use on my next purchase. I would be very happy to shop with La Mer again. Thank you!

Tess

Sep 3, 2026

Love my Le Mer

Exxohhashh

Sep 3, 2026

The website kept logging me out. Also emptied my cart out and had to start my purchase over.

KellyTries

Sep 3, 2026

I have been using La Mer for years and usually go to Nordstroms to make my purchase but I want to see if earning points as part of the Waves works for me. Nothing else compares.