La Mer Customer Reviews
La Mer holds a 8.3/10 overall rating and 170 verified post-delivery reviews on Bizrate.
La Mer Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2010 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
8.3out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 72% | 89% |
 Neutral | 11% | 0% |
 Negative | 17% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 73% | 74% |
Neutral | 17% | 19% |
Negative | 10% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for La Mer
Showing 1 - 50 of 1,323
Vincy Gal
Post-Delivery FeedbackAug 2, 2026
Vincy Gal
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 4
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 2, 2026
I was given the option of being given 2 samples but could see only 3 samples on my iPad. I wanted to see all my options
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 10
kix
Site Experience FeedbackAug 2, 2026
amazing skin products, easy to use site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackAug 2, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TepsMom
Site Experience FeedbackAug 1, 2026
Too many of your products were sold out, or 4 weeks out and when I tried to buy them they were not taken into account for the HEROES coupon. You forced me to buy things I did not want.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
CC
Site Experience FeedbackAug 1, 2026
I love La Mer. I wish they had specials where you can spend less than $375 to get gift with purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
melissag
Site Experience FeedbackAug 1, 2026
everything was great love la mer and the gifts with purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
The site is out of stock on so many items. Everything in this line is so expensive but my skin improves when I use them. I buy wisely and on sale. There are too discount codes I wanted to use to purchase certain items, but the items are not in stock! Why??? This is your line and your company, you should always have your line available.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Timitota
Site Experience FeedbackJul 29, 2026
Experience was just ok
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Smitty
Site Experience FeedbackJul 28, 2026
Love this product and love the online experience which rises to the excellence of the product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
No comments
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Thandarin
Site Experience FeedbackJul 27, 2026
Easy to make an purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BJE
Site Experience FeedbackJul 27, 2026
Easy to navigate I have used this product daily for 30 years. It is however getting extremely expensive & I may be looking for other options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Kitty
Site Experience FeedbackJul 27, 2026
Enjoy products even at the very high price point. When there are offers such as birthday samples etc, I do no receive those. Also don’t receive samples . This is not good because I am not going to purchase a very expensive product without ever trying it.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
PJN
Site Experience FeedbackJul 27, 2026
Easy to navigate. Simple experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JINX182
Site Experience FeedbackJul 25, 2026
WHAT HAPPENED TO THE REGENERATING SERUM????? I LOVE IT AND YOU TOOK IT AWAY EXCEPT FOR SAMPLES!!!!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bgh
Post-Delivery FeedbackJul 25, 2026
I rely on La Mer to create new products to keep ahead of my aging skin. I’m 78 years old and have been using La Mer for 40 years. They never disappoint.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 24, 2026
Sad the watery lotion was out of stock but excited for my order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJul 24, 2026
No problems whatsoever with website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tvlng musketeer
Site Experience FeedbackJul 23, 2026
Sometimes find it difficult to understand discounts/special offers when checking out.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
CA Mama
Site Experience FeedbackJul 22, 2026
Website is quite easy to navigate and I had no issues with it.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
VG
Post-Delivery FeedbackJul 20, 2026
I was away on a trip when my order was set to arrive. I switched my order to pickup at a UPS store. After picking it up, I was pleasantly surprised to see so many free items! I am in love with Le Mer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 20, 2026
Love La Mer, it is all I use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Site Experience FeedbackJul 19, 2026
Redeeming “Waves of La Mer” points are very confusing. I didn’t get $75 off my purchase and I didn’t get 2-day free shipping. There was no code to enter and benefits should automatically be applied.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kate
Site Experience FeedbackJul 17, 2026
The website is beautiful and intuitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marta
Site Experience FeedbackJul 14, 2026
Thank youu
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don
Post-Delivery FeedbackJul 12, 2026
I regularly purchase from lamer. This purchase offered two bonus options. The options weren’t included. I was ignored and shrugged off when I contacted Customer Service. Good proud—-terrible customer service. Recommendation to check Amazon who get customer service
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 2
- On Time Delivery: 8
- Customer Support: 1
Carol
Site Experience FeedbackJul 12, 2026
I’ve heard you have the best products. I shall see. For the price?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nope
Post-Delivery FeedbackJul 10, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sarah
Post-Delivery FeedbackJul 9, 2026
It was beautifully packaged and arrived quickly, the product itself is worth every penny
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Glam Pam
Site Experience FeedbackJul 8, 2026
It went very well. I wish for how much I spent I could have received more samples as I am new to using your product and I like to try samples before I purchase full size products.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
LG
Site Experience FeedbackJul 7, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 7, 2026
very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peach Farmer
Site Experience FeedbackJul 7, 2026
My wife absolutely loves La Mer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 4, 2026
Love the products
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
KC
Site Experience FeedbackJul 4, 2026
Worked for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VG
Site Experience FeedbackJul 2, 2026
I was gifted the moisturizing cream this past Christmas, and I am so in love with it that I needed to buy the nighttime moisturizer. Nothing compares to the feel of Le Mer. It's so smooth and keeps my skin barrier healthy, dewy, and glowing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy G
Site Experience FeedbackJul 1, 2026
Easy to find products, each product well described.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Unable to use secure payment PayPal using your site
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
PyreneesMom
Site Experience FeedbackJul 1, 2026
Pretty good! Easy enough to navigate and responsive.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Dré
Site Experience FeedbackJun 27, 2026
I've used La Mer consistently for approximetely 10 years and I have been pleased with most of the products. However, I'm quite dissapointed that the makeup line has been discontinued. I have relied on the illuminator and skint tint for many years. I really used to be pleased with the perfecting treatment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vincygal
Site Experience FeedbackJun 26, 2026
This site is extremely simply to shop from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Limited samples after $300 purchase I do like the descriptions of each product’s use/benefit.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Momof4
Site Experience FeedbackJun 24, 2026
Checkout was a bit of a pain in the ass
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
My comment it about to receive the product because I don’t know if I bought at the real website.
Site Experience FeedbackJun 24, 2026
Everything was ok but this is the first time I purchased the hand cream , my brother you to do it for me. I hope the experience I did will not disappoint me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
it was easy, but the prices were high...glad to have the promo code and some free samples to go. ;)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Site Experience FeedbackJun 23, 2026
It was fine. I was tired from long working day, but I managed to go through the ordering process pretty quickly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Welican
Site Experience FeedbackJun 23, 2026
Easy to find products, clear descriptions. Clearly stated prices with no hidden add-on fees.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackJun 22, 2026
Website is good products are easy to find and organized well. Nothing bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandy
Site Experience FeedbackJun 22, 2026
Using La Mer products since decades & very satisfied since. Using the website gives me transparency and allows to "windowshop".
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8