La Mer Reviews - 1,354 Review - 8.7/10
2010
Winner
Circle of
Excellence
2 years
La Mer Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 8.9 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.8 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.7out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.9out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 74% | 79% |
Neutral | 15% | 9% |
Negative | 11% | 12% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
1.0 out of 10
Recent Reviews for La Mer
Showing 1 - 20 of 1,354
Honey52
Post-Delivery Feedback
Jan 07, 2025
Products work for me but are very expensive. Have not seen enough results to justify cost.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Nya
Site Experience Feedback
Jan 05, 2025
Not enough sample options to try lamer products at the end of a purchase. Shopping is easy on website
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Candice
Site Experience Feedback
Jan 05, 2025
I wish there were more reminders that my points expired. Because I had about 2,000 points expire last year. On redeeming points for prizes, I hope the site will give clearer links. The website is clear and it is easier to find items.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nicole
Site Experience Feedback
Jan 05, 2025
All good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jose
Site Experience Feedback
Dec 19, 2024
Excellent. Very very expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Received sample
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JenB
Site Experience Feedback
Dec 17, 2024
I used to make my purchases at Neiman Marcus, Sephora and Macys to accrue points, get discounts and samples until I received an email offer from La Mer directly with those same options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jan
Site Experience Feedback
Jan 05, 2025
Easy to know products description, products good for my skins and have been using it for many years. Only thing the purchase points program not good for customer
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
No problem changing my password, that’s a Plus! Found a new product for my Dry Body! Also good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
******
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PrettyHappy
Site Experience Feedback
Jan 04, 2025
Easy to navigate. I did come for specific product which I have used before so was familiar and not many questions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bhee
Site Experience Feedback
Jan 04, 2025
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Echo
Site Experience Feedback
Jan 04, 2025
everything great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boneca
Site Experience Feedback
Jan 03, 2025
very knowledgeable agent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Red tulip
Site Experience Feedback
Jan 03, 2025
my second la mer products . Feel good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MLY
Site Experience Feedback
Jan 02, 2025
I found it hard to find why my code didn’t work “WAVESWELCOME “ on the product I originally wanted. Also it is difficult to answer survey questions regarding products you have never tried before
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 02, 2025
I shopped for what I wanted and I got my promo with it. I am happy and thankful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bev
Site Experience Feedback
Jan 02, 2025
I’m so upset. No notice abs you discontinued my foundation. I used natural 150.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Hitch
Site Experience Feedback
Jan 02, 2025
There was a “hitch” on checking out that would not let me type in my name that is on my credit card. I had to try over 7 times to get it to work. I called the Customer Care phone number and as I was waiting it allowed me to finally type in my name.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Honey52
Site Experience Feedback
Jan 02, 2025
Easy to maneuver thru app. Great description on product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »