Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 981 - 1000 of 5,082

Destiny

Site Experience Feedback

Aug 19, 2024

I wish the site included a size chart for reference to the sizes you have listed for the youth uniform.

B

Site Experience Feedback

Sep 04, 2024

I liked everything about the site. The only issue I had is I wish there were more selections to choose from. Prices are unbeatable tho.


Post-Delivery Feedback

Sep 14, 2024

Great prices on clothes! The only issue I had with the whole experience is it took a long time to ship and deliver .

None

Site Experience Feedback

Sep 14, 2024

None

Celeb

Site Experience Feedback

Sep 14, 2024

Cookies has always been a reliable school school store.

Rachelh0909

Site Experience Feedback

Sep 14, 2024

Over all my experience has been great. This is my second time ordering from this site. I really like it.

queentiye

Site Experience Feedback

Sep 14, 2024

my experience was good

Online Shopper

Site Experience Feedback

Sep 14, 2024

Very nice clothes for my grandson

Jewelz

Site Experience Feedback

Sep 13, 2024

Great choices, great prices!!

Rinaa

Site Experience Feedback

Sep 13, 2024

Shopping made easy

Transformer

Site Experience Feedback

Sep 13, 2024

Excellent

kidzlover

Site Experience Feedback

Sep 13, 2024

My experience today was very good . I found everything I needed for my kids

Taytay

Site Experience Feedback

Sep 13, 2024

Great experience found everything I needed im very satisfied

Niki

Site Experience Feedback

Sep 13, 2024

It was a great experience getting the uniform for my son because I got a discount

Quay

Site Experience Feedback

Sep 13, 2024

Really good

Nice girl

Site Experience Feedback

Sep 13, 2024

My over all experience was good

Dessy

Site Experience Feedback

Sep 13, 2024

For my very first time online shopping and purchasing with Cookies. I can honestly say the experience was very easy. I will continue to purchase items from this site in the near future.

Bre

Site Experience Feedback

Sep 13, 2024

It was good

Dotty

Site Experience Feedback

Sep 13, 2024

It’s was good easy to navigate and got everything I needed.

Bri

Site Experience Feedback

Sep 13, 2024

Great website . Sometimes a little too expensive

j9

Site Experience Feedback

Sep 13, 2024

Only complaint is no refund policy