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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1001 - 1020 of 5,082

Online Shopper

Site Experience Feedback

Sep 13, 2024

My school has a 10% off deal with Cookies, however, I am unable to receive the discount it I purchase online.

I’ve been shopping here for over 15 years, this is the only place I shop for kids!

Site Experience Feedback

Sep 13, 2024

My interaction with the online service was excellent. Very easy to maneuver, shop and checkout.

JAIZLEY

Site Experience Feedback

Sep 13, 2024

Needed an outfit for my daughter's picture day with no time to go look at a store in person. I am excited to receive my order from this website.

B

Site Experience Feedback

Sep 13, 2024

2 complaints - you can only use one coupon code at a time and some of the Nike prices are high. Overall, a good website for kids clothing.

MomMika

Site Experience Feedback

Sep 13, 2024

Website is easy to navigate and understand. The colors are bright and the zoom features allow for ability to see details. Thank you

Nelly

Site Experience Feedback

Sep 13, 2024

I love the sales

mimi

Site Experience Feedback

Sep 13, 2024

I love cookies they have so much clothes for the kid's and good prices.

Ari

Site Experience Feedback

Sep 12, 2024

Never have a problem placing an order on this website! Love the options

Maison

Site Experience Feedback

Sep 12, 2024

The website was very easy to use. Billing and checkout were straightforward. roduct pricing was excellent

Yenni

Site Experience Feedback

Sep 12, 2024

Cool website and great prices.

Online Shopper

Post-Delivery Feedback

Sep 12, 2024

The prices were great and they have lots of different brands

Angie

Site Experience Feedback

Sep 12, 2024

Was easy to find items.

Gg

Site Experience Feedback

Sep 12, 2024

This website needs improvement. Look outdated. Should have more product online Add size option for filter. Add more for toddlers.

cool cookies

Site Experience Feedback

Aug 29, 2024

I had a difficult time loading the list of items on the screen after I selected the school for uniforms. Once the listing became available it was easy to navigate from there.


Post-Delivery Feedback

Sep 12, 2024

It took a while to receive my order. But I am satisfied with the products.

Online Shopper

Site Experience Feedback

Sep 12, 2024

The site is easy to use

Online Shopper

Post-Delivery Feedback

Sep 12, 2024

I love everything

HughJayness

Site Experience Feedback

Sep 12, 2024

It was good

Primary Mechanical

Site Experience Feedback

Sep 12, 2024

Nice no problems

4 heartbeats

Site Experience Feedback

Aug 28, 2024

I was able to get mutiple outfits for all four of my grand daughters ranging from ages 2 years to 6 years old. The prices were amazing and i was able to get them alot of things for school

Gina

Post-Delivery Feedback

Sep 12, 2024

Everything was perfect 👌🏻