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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 961 - 980 of 5,082

Mamagg

Site Experience Feedback

Sep 16, 2024

Never bad experience. Cookies is a great store to shop for kids.

Online Shopper

Site Experience Feedback

Sep 16, 2024

GOOD SITE , NEED TO PICK UP FROM STORE

Lucinda

Site Experience Feedback

Sep 16, 2024

I don’t think if the school asks for school embroided shirts that the customers have to pay extra money for EACH individual item. Wish I could have shopped in store for the items purchased today!

Ari

Site Experience Feedback

Sep 16, 2024

The website was easy to navigate

Online Shopper

Post-Delivery Feedback

Sep 15, 2024

I love cookies kids! The clothes are awesome and the prices amazing.

Na na

Site Experience Feedback

Sep 15, 2024

Order went good. Haven’t received order yet

Lexi

Site Experience Feedback

Sep 15, 2024

The design and ease of the cookies website helped the shopping go smoothly. The prices are great and I can't wait to shop here again!

Will

Site Experience Feedback

Sep 15, 2024

Very nice site

None

Site Experience Feedback

Sep 15, 2024

None

Vicky

Site Experience Feedback

Aug 28, 2024

Very satisfied with my purchases and prices. Was able to find my older son’s size in all clothing without a problem. It has always been hard finding is right size in stores. Thank you

YB

Site Experience Feedback

Sep 15, 2024

It was fast and easy

Nat

Site Experience Feedback

Sep 07, 2024

The shipping and taxes is way to high and the pricing on the clothes for it to be a sale is still expensive


Post-Delivery Feedback

Sep 15, 2024

I love Cookies for kids uniforms! They have an open wide variety! Majority of kids uniforms are true to size an very comfy an soft. Only thing is I wish the pricing was slightly cheaper but you get what you get for quality an the quality is great!

yoga

Site Experience Feedback

Sep 15, 2024

I was excited to find this site and I am very satisfied with my purchases!

donraesim

Site Experience Feedback

Aug 30, 2024

Easy to get around and very nice graphics. Easy to check out.

Lissa

Site Experience Feedback

Sep 14, 2024

I’ve been shopping here for years and I plan to continue shopping here

Availability

Site Experience Feedback

Sep 14, 2024

Cool styles, limited sizes

Des

Site Experience Feedback

Sep 14, 2024

Goood experience don’t like how you can’t use more then 1 promo code on 1 order

None

Post-Delivery Feedback

Sep 14, 2024

na

Nicky

Site Experience Feedback

Sep 14, 2024

It was easy to navigate. I didn't have any issue

ROE

Site Experience Feedback

Sep 14, 2024

I didn't have any issue going through site, putting merchandise in the cart, entering coupon code and checked out.