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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1021 - 1040 of 5,082

Mamas

Site Experience Feedback

Sep 12, 2024

Everything was very easy to navigate and find .

KreepyBunz

Site Experience Feedback

Sep 12, 2024

My overall experience with Cookies is great, I loved how easy I could find what I was looking for, the only negative comment I have is that not all the sizes were available.

Online Shopper

Site Experience Feedback

Sep 12, 2024

Good.

Gadget

Post-Delivery Feedback

Sep 11, 2024

The outfits I purchased for my granddaughters are very cute and well made. They arrived earlier than I expected because the tracking was incorrect. I definitely recommend Cookies and will shop there again

Na

Site Experience Feedback

Aug 28, 2024

N/A


Post-Delivery Feedback

Sep 11, 2024

Convenient

Lea

Post-Delivery Feedback

Sep 11, 2024

You will not get your item on time but you will be satisfied with your product.

GRAMMY

Site Experience Feedback

Sep 11, 2024

I have been shopping from cookies since my children were children. Now I am shopping for my next generation. Congratulations on good quality

Nanas

Site Experience Feedback

Sep 11, 2024

Everything was fine. Found what I needed,put it in the cart, and paid, all very easy.

Online Shopper

Site Experience Feedback

Aug 16, 2024

Excellent

Finsie

Site Experience Feedback

Sep 11, 2024

Great experience shopping online for the first time.

Eve

Site Experience Feedback

Sep 11, 2024

Great experience, quick and simple !

Stever

Site Experience Feedback

Sep 11, 2024

The shirts I ordered, Item # LTG01306 Medium used to come in blue and yellow also. Need to know if you will restock those items foe a future purchase.

Moni

Site Experience Feedback

Sep 11, 2024

Clothes are super cute and affordable, the materials used are great. Cookiekids is my go to for all the kids clothes!

Kiki

Site Experience Feedback

Sep 11, 2024

I love shopping at cookies for kids

Brooklyn

Site Experience Feedback

Sep 11, 2024

My overall experience was good

Online Shopper

Site Experience Feedback

Sep 11, 2024

At times, the site can be confusing to navigate, but overall, good.

Muvaaa

Site Experience Feedback

Aug 16, 2024

It was easy to navigate, I was expecting to see better sales. Also embroidery coat is high and shipping is slow

Keyse

Site Experience Feedback

Aug 29, 2024

i like the disounts and boundle deals also the layout of the website

Mini

Site Experience Feedback

Sep 11, 2024

Shopping on this website is very easy and convenient.

Pey

Site Experience Feedback

Sep 11, 2024

slow