Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 941 - 960 of 5,082

Eager Angel

Post-Delivery Feedback

Sep 17, 2024

Usually when I wanna shop at Cookie's online they don't have the sizes I need. Sizes are limited. I finally placed my first order and the items shipped in good time and were in great condition but I one item I ordered was misplaced and a different item I did not order came with my shipment in place of the missing item. I ordered boys tennis shoes and I received girls dress shoes instead. I had to ship the shoes back and the tennis I need may not arrive to me on time now because of this mishap. So I'm a little disappointed at the moment but haven't completely given up on the vendor.

Online Shopper

Site Experience Feedback

Sep 17, 2024

Not applicable

Online Shopper

Site Experience Feedback

Sep 17, 2024

All good

Online Shopper

Site Experience Feedback

Sep 17, 2024

Didn’t have a lot of options for smaller kids

Anabel

Site Experience Feedback

Sep 16, 2024

100%, good

Buzzie

Post-Delivery Feedback

Sep 16, 2024

I was excited to find a swimsuit I bought one for my daughter at the beginning of summer that she really loved but it was getting worn and faded so I was looking online for a replacement. Cookies had the two piece suit in two different colors for a good, fair price- even with shipping costs added. I bought both colors and my daughter was excited. It took awhile for them to arrive and I don’t recall getting any tracking info. I did however get a survey asking about my experience via email- though my order hadn’t arrived. I started to worry I was scammed but a few days later the order arrived. One of the suits has some black markings on it but they are not too dark so hopefully it will wash off. I’m not going to contact the company or go through the hassle to return it, but I don’t think that I would order from there again.

Online Shopper

Site Experience Feedback

Sep 16, 2024

n/a

Lee

Site Experience Feedback

Sep 16, 2024

Great

nick

Site Experience Feedback

Sep 16, 2024

sorry missing one size

Two

Site Experience Feedback

Sep 16, 2024

Good I loved it

Excellent

Site Experience Feedback

Sep 16, 2024

i like the kids store so many products like clothes etc. Excellent

Spans

Site Experience Feedback

Aug 29, 2024

The way to choose items is very easy. The shipping is a little pricey would prefer to go in person to avoid the shipping fee.


Post-Delivery Feedback

Sep 16, 2024

Great clothes and uniform.

Poohbear

Site Experience Feedback

Sep 16, 2024

Page loading slow

Online Shopper

Site Experience Feedback

Sep 16, 2024

Overall everything was good

Amber

Site Experience Feedback

Sep 16, 2024

Thanks! Made it easy

Angel

Site Experience Feedback

Sep 16, 2024

Prices are extremely reasonable

Online Shopper

Site Experience Feedback

Sep 16, 2024

Good service

Shessy

Site Experience Feedback

Aug 19, 2024

Website use was easy. The experience wasn't ideal as I didn't know the correct size to order which was in no way the fault of the Website.


Post-Delivery Feedback

Sep 16, 2024

Ordering was simple as well as checkout. Delivery was later than expected. The shirts were ok besides the lettering on the top portion of the school patch wasn't there.

Ovic

Post-Delivery Feedback

Sep 16, 2024

I ll def recommend cookies kids. The products are of great quality esp as id searched in most stores and I didn't like the quality I got.

N/a

Site Experience Feedback

Sep 01, 2024

N/a


Post-Delivery Feedback

Sep 16, 2024

I explained that order was wrong