Cookie's Kids Reviews - 5,082 Review - 8.8/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 84% |
Neutral | 12% | 12% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for Cookie's Kids
Showing 941 - 960 of 5,082
Eager Angel
Post-Delivery Feedback
Sep 17, 2024
Usually when I wanna shop at Cookie's online they don't have the sizes I need. Sizes are limited. I finally placed my first order and the items shipped in good time and were in great condition but I one item I ordered was misplaced and a different item I did not order came with my shipment in place of the missing item. I ordered boys tennis shoes and I received girls dress shoes instead. I had to ship the shoes back and the tennis I need may not arrive to me on time now because of this mishap. So I'm a little disappointed at the moment but haven't completely given up on the vendor.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 17, 2024
Not applicable
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 17, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 17, 2024
Didn’t have a lot of options for smaller kids
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Anabel
Site Experience Feedback
Sep 16, 2024
100%, good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buzzie
Post-Delivery Feedback
Sep 16, 2024
I was excited to find a swimsuit I bought one for my daughter at the beginning of summer that she really loved but it was getting worn and faded so I was looking online for a replacement. Cookies had the two piece suit in two different colors for a good, fair price- even with shipping costs added. I bought both colors and my daughter was excited. It took awhile for them to arrive and I don’t recall getting any tracking info. I did however get a survey asking about my experience via email- though my order hadn’t arrived. I started to worry I was scammed but a few days later the order arrived. One of the suits has some black markings on it but they are not too dark so hopefully it will wash off. I’m not going to contact the company or go through the hassle to return it, but I don’t think that I would order from there again.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 5
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 16, 2024
n/a
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Lee
Site Experience Feedback
Sep 16, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nick
Site Experience Feedback
Sep 16, 2024
sorry missing one size
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Two
Site Experience Feedback
Sep 16, 2024
Good I loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Excellent
Site Experience Feedback
Sep 16, 2024
i like the kids store so many products like clothes etc. Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Spans
Site Experience Feedback
Aug 29, 2024
The way to choose items is very easy. The shipping is a little pricey would prefer to go in person to avoid the shipping fee.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Spans
Post-Delivery Feedback
Sep 16, 2024
Great clothes and uniform.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Poohbear
Site Experience Feedback
Sep 16, 2024
Page loading slow
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 16, 2024
Overall everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amber
Site Experience Feedback
Sep 16, 2024
Thanks! Made it easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Angel
Site Experience Feedback
Sep 16, 2024
Prices are extremely reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 16, 2024
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shessy
Site Experience Feedback
Aug 19, 2024
Website use was easy. The experience wasn't ideal as I didn't know the correct size to order which was in no way the fault of the Website.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Shessy
Post-Delivery Feedback
Sep 16, 2024
Ordering was simple as well as checkout. Delivery was later than expected. The shirts were ok besides the lettering on the top portion of the school patch wasn't there.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 5
- Customer Support: 7
- Full ratings for this review »
Ovic
Post-Delivery Feedback
Sep 16, 2024
I ll def recommend cookies kids. The products are of great quality esp as id searched in most stores and I didn't like the quality I got.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
N/a
Site Experience Feedback
Sep 01, 2024
N/a
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »
N/a
Post-Delivery Feedback
Sep 16, 2024
I explained that order was wrong
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »