Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 921 - 940 of 5,082

Tamie

Site Experience Feedback

Sep 18, 2024

I have nothing yet because I haven't received my order.

Sandra

Site Experience Feedback

Aug 28, 2024

I purchase was easy The item information is clear

Big Kid

Site Experience Feedback

Sep 18, 2024

It was easy to follow.

Cr

Site Experience Feedback

Sep 18, 2024

Everything was fine wish I could of got more stuff

Ms. Stitch

Site Experience Feedback

Sep 18, 2024

I had a very pleasant experience. I was able to find what I was looking for with no problems.

Chispa

Site Experience Feedback

Aug 23, 2024

I’ll definitely recommend you guys !


Post-Delivery Feedback

Sep 17, 2024

Good quality, correct size, easy to communicate with customer service, I love it

Glendale

Site Experience Feedback

Sep 17, 2024

I'm satisfied

Don't Have One

Site Experience Feedback

Sep 17, 2024

Orderings For Great Grandsons

Pretty.vibras

Site Experience Feedback

Sep 17, 2024

I liked how everything was filtered out for me.

Moni

Site Experience Feedback

Aug 31, 2024

Very pleasant first visit, I'll definitely be making more orders.

NanaMoose

Site Experience Feedback

Sep 17, 2024

new place. will see what happens & the quality of the items.

Bam bam

Site Experience Feedback

Sep 17, 2024

It’s alright it could be better

E-Man

Site Experience Feedback

Sep 17, 2024

Overall good

Internet Shopper

Post-Delivery Feedback

Sep 17, 2024

I’ve enjoyed the experience of shopping with cookies. The process what easy, fast, and straightforward. Also the quality of the clothing is up to standard . I would recommend Cookies simply because of it’s longevity in kids clothing, affordable, varieties, and quality.

Yasmin

Site Experience Feedback

Sep 17, 2024

Very easy to use

Lady T

Site Experience Feedback

Sep 17, 2024

I have no complaints about your merchandise.

Qiana Cinque

Site Experience Feedback

Sep 17, 2024

I love how easy it was to locate the uniforms for the specific school I was looking for. My only dislike it that there were no dimensions for me to clarify sizing before buying as many items can be the same size but fit more snug in different areas. But overall product select was excellent and available which I loved. And you had a wide variety of sizes.

A.m

Site Experience Feedback

Sep 17, 2024

The experience was grest

Donna

Site Experience Feedback

Sep 17, 2024

I got a bit turned around looking for items, I would prefer less clicks and clarity of coupon validity

ShaRam

Site Experience Feedback

Sep 09, 2024

impossible to complete an order on a mobile phone..... site kept glitching even on the laptop