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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 901 - 920 of 5,082

BoyMom03

Site Experience Feedback

Sep 19, 2024

FreeShip should automatically be applied to qualified US orders and then consumers should be able to use any other discount code they may have.

Chrissy

Site Experience Feedback

Sep 19, 2024

It was really nice n easy

ebby

Site Experience Feedback

Sep 19, 2024

great

Mama Jules

Site Experience Feedback

Sep 18, 2024

My overall experience was great! Great prices easy to filter exactly what I wanted and checkout was super easy

Biglaceb

Site Experience Feedback

Sep 18, 2024

I just don’t like that I can’t filter the prices high to low

Customer Service Dissatisfaction, Product was Great though…

Post-Delivery Feedback

Sep 18, 2024

Product quality and delivery was good. I’m dissatisfied with their customer service, I let them know I received an extra of my order and was told to return it through USPS- which is a long drive for me. I also have to print a label when I don’t have a printer so it’s another drive and cost to print that too. I don’t think it was handled with care, and I feel confused to be paying with time, gas and money for the companies mistake.

Dee

Site Experience Feedback

Sep 18, 2024

Very good, will be ordering again soon

None

Site Experience Feedback

Sep 18, 2024

No comment

Sweettee14621

Site Experience Feedback

Sep 18, 2024

I enjoy shopping from cookies but I think the shipping cost is a lot

Shay

Site Experience Feedback

Sep 18, 2024

I love this site it definitely helps me shop easily for my son

Big poppa

Site Experience Feedback

Sep 18, 2024

It was fine

onestopshop

Site Experience Feedback

Sep 18, 2024

my overall experience was good found all the things i came for

mya

Site Experience Feedback

Sep 18, 2024

Good

Char

Site Experience Feedback

Sep 18, 2024

It gave me a code and it went up after code. It’s not a great selection and not transparent

Jay

Site Experience Feedback

Sep 18, 2024

N/A

Ray

Site Experience Feedback

Aug 15, 2024

Easy to find my child's school and view uniforms, shipping time and prices are very clear from the onset which I really appreciate. Nice discounts and promo code. Easy to select color/size for each item. The items are hard to view clearly and differentiate from other similar items.


Post-Delivery Feedback

Sep 18, 2024

Site a bit hard to navigate in terms of identifying items and seeing them clearly. selection is limited especially with bottoms but quality is very nice. Sizes vary and some run large

Emilia

Site Experience Feedback

Sep 18, 2024

Everything was good

Online Shopper

Post-Delivery Feedback

Sep 18, 2024

Viviana.l.122093@gmail.com

Kierrs

Site Experience Feedback

Sep 18, 2024

I have ordered pants for my 5 year old son on cookie and kids in the past, you really cant beat the price for the quality of pant that you are receiving.

Brianna

Site Experience Feedback

Sep 18, 2024

Sometimes the size that I’m looking for is out of stock.