Cookie's Kids Reviews - 5,082 Review - 8.8/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 84% |
Neutral | 12% | 12% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for Cookie's Kids
Showing 901 - 920 of 5,082
BoyMom03
Site Experience Feedback
Sep 19, 2024
FreeShip should automatically be applied to qualified US orders and then consumers should be able to use any other discount code they may have.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Chrissy
Site Experience Feedback
Sep 19, 2024
It was really nice n easy
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
ebby
Site Experience Feedback
Sep 19, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mama Jules
Site Experience Feedback
Sep 18, 2024
My overall experience was great! Great prices easy to filter exactly what I wanted and checkout was super easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Biglaceb
Site Experience Feedback
Sep 18, 2024
I just don’t like that I can’t filter the prices high to low
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Customer Service Dissatisfaction, Product was Great though…
Post-Delivery Feedback
Sep 18, 2024
Product quality and delivery was good. I’m dissatisfied with their customer service, I let them know I received an extra of my order and was told to return it through USPS- which is a long drive for me. I also have to print a label when I don’t have a printer so it’s another drive and cost to print that too. I don’t think it was handled with care, and I feel confused to be paying with time, gas and money for the companies mistake.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 8
- Customer Support: 1
- Full ratings for this review »
Dee
Site Experience Feedback
Sep 18, 2024
Very good, will be ordering again soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
None
Site Experience Feedback
Sep 18, 2024
No comment
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Sweettee14621
Site Experience Feedback
Sep 18, 2024
I enjoy shopping from cookies but I think the shipping cost is a lot
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Shay
Site Experience Feedback
Sep 18, 2024
I love this site it definitely helps me shop easily for my son
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big poppa
Site Experience Feedback
Sep 18, 2024
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
onestopshop
Site Experience Feedback
Sep 18, 2024
my overall experience was good found all the things i came for
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
mya
Site Experience Feedback
Sep 18, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Char
Site Experience Feedback
Sep 18, 2024
It gave me a code and it went up after code. It’s not a great selection and not transparent
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- Full ratings for this review »
Jay
Site Experience Feedback
Sep 18, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ray
Site Experience Feedback
Aug 15, 2024
Easy to find my child's school and view uniforms, shipping time and prices are very clear from the onset which I really appreciate. Nice discounts and promo code. Easy to select color/size for each item. The items are hard to view clearly and differentiate from other similar items.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Ray
Post-Delivery Feedback
Sep 18, 2024
Site a bit hard to navigate in terms of identifying items and seeing them clearly. selection is limited especially with bottoms but quality is very nice. Sizes vary and some run large
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Emilia
Site Experience Feedback
Sep 18, 2024
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 18, 2024
Viviana.l.122093@gmail.com
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kierrs
Site Experience Feedback
Sep 18, 2024
I have ordered pants for my 5 year old son on cookie and kids in the past, you really cant beat the price for the quality of pant that you are receiving.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Brianna
Site Experience Feedback
Sep 18, 2024
Sometimes the size that I’m looking for is out of stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »