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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 881 - 900 of 5,082

Online Shopper

Site Experience Feedback

Sep 20, 2024

I was happy to find the sizes I need. A few websites I went on did not have what I was looking for.

chrissy

Site Experience Feedback

Aug 27, 2024

just want to say thank you


Post-Delivery Feedback

Sep 20, 2024

I love the option to customize my kids shirts, the options were a bit pricey but i think it came out wonderful!! I love the quality, the design came out perfect and perfect sizing.

Online Shopper

Post-Delivery Feedback

Sep 20, 2024

El servicio es muy lento, casi dos semanas que hice mi pedido y no he recibido ninguna respuesta de cuando llegara.

BigBias

Site Experience Feedback

Sep 20, 2024

Had the stuff I wanted

N/A

Site Experience Feedback

Sep 20, 2024

N/A

Sam

Site Experience Feedback

Sep 20, 2024

No bad experience love cookies kids

amber

Site Experience Feedback

Sep 20, 2024

Great Prices, Cute outfits Check was easy and quick

SuperMom

Post-Delivery Feedback

Sep 20, 2024

I love the style of the clothing and the price but I noticed that some of the paint is coming off the lettering on the side pocket of the black champion sweatpants. I’m concerned that when the clothes are washed and dryer that the paint will smear and ruin the clothes.

Online Shopper

Site Experience Feedback

Sep 20, 2024

It was very easy to navigate the website

Kia

Site Experience Feedback

Sep 12, 2024

I found what I was looking for in less than 5 minutes was a little sad the true size I needed was sold out but hopefully the size I choose will work

Na

Site Experience Feedback

Sep 20, 2024

A little to much cost to much for little items of clothes

Lani

Site Experience Feedback

Sep 20, 2024

Positive experience, definitely will be shopping here again. Great selection of boys clothing.

Mustang sally

Site Experience Feedback

Sep 19, 2024

Today thing went well

cw

Site Experience Feedback

Sep 19, 2024

good went shopping for my grand child

FirstTimer

Site Experience Feedback

Sep 12, 2024

Website was cool prices was great

May

Site Experience Feedback

Sep 19, 2024

Good

Grandma

Site Experience Feedback

Sep 19, 2024

The FREESHIP code wasn't being applied. I kept trying several times before I pressed submit.

***

Site Experience Feedback

Sep 19, 2024

N/A

Tesha

Site Experience Feedback

Sep 19, 2024

The shopping experience was great just when I tried to check out with my card and I tried for several weeks to purchase here. Then I finally found a way and used PayPal.

Sean Heffe

Site Experience Feedback

Sep 19, 2024

It was great I need to do it more often.