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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 861 - 880 of 5,082

Nana

Site Experience Feedback

Aug 31, 2024

my experience with the website was great. I was able to find exactly what i was looking. I didn't really have any bad experiences with the website

anita

Site Experience Feedback

Sep 22, 2024

concern of the items if need to return.

dee

Site Experience Feedback

Aug 25, 2024

great !


Post-Delivery Feedback

Sep 22, 2024

Very good

Steff

Site Experience Feedback

Sep 22, 2024

Good

Oshun

Site Experience Feedback

Sep 04, 2024

I had good experience . I would say restock is needed in some items on certain sizes

Online Shopper

Post-Delivery Feedback

Sep 21, 2024

I received no updates on my order. And it took forever to be delivered. The cost for shipping is so high and you don't even get your package on time.

Online Shopper

Site Experience Feedback

Sep 21, 2024

Good website

Mellzzzz

Site Experience Feedback

Sep 21, 2024

Very easy

Online Shopper

Site Experience Feedback

Sep 21, 2024

Good

Nena

Site Experience Feedback

Sep 21, 2024

It was a great experience

brandee

Site Experience Feedback

Sep 21, 2024

It was good

Online Shopper

Site Experience Feedback

Sep 21, 2024

None

Online Shopper

Site Experience Feedback

Sep 21, 2024

easy to use

Carny

Site Experience Feedback

Sep 21, 2024

Nothing I love cookieskids it’s affordable and ur helps you understand

Online Shopper

Site Experience Feedback

Sep 21, 2024

It was and easy to navigate through .

Melanin Tay

Site Experience Feedback

Sep 08, 2024

My experience was good , but it was frustrating that I couldn’t find a Hunter Green uniform dress for my toddler in the size 4T . Other than that it was good

Vee

Site Experience Feedback

Sep 20, 2024

Overall, I did not have any issues with finding the items I needed to purchase. However. when putting in my sons school information to order his school uniform shirt with logo, the page kept crashing.

Red

Site Experience Feedback

Sep 20, 2024

Great service

Smiley Tee

Post-Delivery Feedback

Sep 20, 2024

I’m a boy mom and you know what that means…limited choices in comparison to girls. I wanted to make sure my 9 year old son has the nicest outfits for back-to-school. Cookie’s Kids was the perfect one stop shop. From polos, t-shirts, jeans, boxers, socks, backpack and even pajamas. There were so many amazing options and all were affordable. What was absolutely was the order was processed and delivered in one week.

None

Site Experience Feedback

Sep 20, 2024

Difficult to place items in cart. Tapping about to times for each item. Communicated via chat, was informed the items may have been out of stock, and status was not yet updated. RIDICULOUS!!!!