Cookie's Kids Reviews - 5,082 Review - 8.8/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 84% |
Neutral | 12% | 12% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for Cookie's Kids
Showing 841 - 860 of 5,082
Online Shopper
Site Experience Feedback
Sep 24, 2024
The website was good. Many of the items I needed were not available in t he size and or color I wanted.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
binkie
Site Experience Feedback
Sep 24, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maggy
Site Experience Feedback
Sep 24, 2024
Got 15 percent off
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
Tae
Post-Delivery Feedback
Sep 24, 2024
I had Ann amazing experience everything I ordered came it was on time I'm totally satisfied I'm definitely gonna order more this week thanks cookieskids I'm sharing with everyone I know
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Granddaughter
Site Experience Feedback
Sep 08, 2024
This was my first time purchasing an item from you guys. So far overall I experience has been good. I hope nothing else will keep me shopping at this store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Granddaughter
Post-Delivery Feedback
Sep 24, 2024
I ordered my items about out two and a half weeks ago. I came across with your name on it in my shop.Slash of firm payments. With That what I found more than just a couple things that I liked on your site. The only downfall was that after I ordered, I did not know when or how long it wouldwhen you shipped it and I got it. There was no texting texting as far as to let me know. I was very happy with my purchases.The product was nice well done outfits that you don't get anywhere else. I will visit your site again more shopping I will come back to yours and purchase more as there forth I will tell people this is a great site. I was very happy,I will shop alot more from you guys!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Jphilly
Site Experience Feedback
Sep 24, 2024
Website is very easy to use and prices are phenomenal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
VLH
Site Experience Feedback
Sep 23, 2024
I will know how good when I receive this order.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Mon
Site Experience Feedback
Sep 23, 2024
I love the prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Amber
Site Experience Feedback
Sep 23, 2024
it was easy to navigate ! very simple
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
AB
Site Experience Feedback
Sep 23, 2024
The website is easy to navigate! I was also given a code to toon me right to the items I needed for my daughter! I also loved how they have several options to choose from. I was able to sign up for texts and received 15% off
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CC
Post-Delivery Feedback
Sep 23, 2024
Cookies kids has been dressing my son since he was a toddler. They have a great selection of named brand clothes for less than any other store you'd find them in.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 3
- Full ratings for this review »
Relieved Dad
Site Experience Feedback
Sep 23, 2024
I e never had issues with Coolies websites. The interaction is easy. The menus are very simple and I really enjoy the online shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MooMoo Dad
Site Experience Feedback
Aug 20, 2024
I live in North Carolina and Cookies Online allows me to shop by live video with my daughter who lives in New York .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MooMoo Dad
Post-Delivery Feedback
Sep 23, 2024
I was able to purchase these jeans last minute and Cookie's Kids online made this very easy cause she needed new jeans for after school activities .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
MT
Post-Delivery Feedback
Sep 23, 2024
This is the second time I received a partial refund and one of my item is the wrong Size, I ordered size 8 and received size 16. I was going to return, but my nephew has a birthday approaching.. so I’ll give to him
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 23, 2024
It was simple to navigate the site and find what I was looking for for both my children.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj
Site Experience Feedback
Sep 22, 2024
Very good. Love the selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kk
Site Experience Feedback
Sep 22, 2024
Very great website
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Reasonably great place
Site Experience Feedback
Sep 22, 2024
It’s good like always but would like more of a variety
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Jia
Site Experience Feedback
Sep 22, 2024
Quality is really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boots
Site Experience Feedback
Sep 22, 2024
Love the baby items and they are priced so I can afford
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »