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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 841 - 860 of 5,082

Online Shopper

Site Experience Feedback

Sep 24, 2024

The website was good. Many of the items I needed were not available in t he size and or color I wanted.

binkie

Site Experience Feedback

Sep 24, 2024

good

Maggy

Site Experience Feedback

Sep 24, 2024

Got 15 percent off

Tae

Post-Delivery Feedback

Sep 24, 2024

I had Ann amazing experience everything I ordered came it was on time I'm totally satisfied I'm definitely gonna order more this week thanks cookieskids I'm sharing with everyone I know

Granddaughter

Site Experience Feedback

Sep 08, 2024

This was my first time purchasing an item from you guys. So far overall I experience has been good. I hope nothing else will keep me shopping at this store.


Post-Delivery Feedback

Sep 24, 2024

I ordered my items about out two and a half weeks ago. I came across with your name on it in my shop.Slash of firm payments. With That what I found more than just a couple things that I liked on your site. The only downfall was that after I ordered, I did not know when or how long it wouldwhen you shipped it and I got it. There was no texting texting as far as to let me know. I was very happy with my purchases.The product was nice well done outfits that you don't get anywhere else. I will visit your site again more shopping I will come back to yours and purchase more as there forth I will tell people this is a great site. I was very happy,I will shop alot more from you guys!

Jphilly

Site Experience Feedback

Sep 24, 2024

Website is very easy to use and prices are phenomenal

VLH

Site Experience Feedback

Sep 23, 2024

I will know how good when I receive this order.

Mon

Site Experience Feedback

Sep 23, 2024

I love the prices

Amber

Site Experience Feedback

Sep 23, 2024

it was easy to navigate ! very simple

AB

Site Experience Feedback

Sep 23, 2024

The website is easy to navigate! I was also given a code to toon me right to the items I needed for my daughter! I also loved how they have several options to choose from. I was able to sign up for texts and received 15% off

CC

Post-Delivery Feedback

Sep 23, 2024

Cookies kids has been dressing my son since he was a toddler. They have a great selection of named brand clothes for less than any other store you'd find them in.

Relieved Dad

Site Experience Feedback

Sep 23, 2024

I e never had issues with Coolies websites. The interaction is easy. The menus are very simple and I really enjoy the online shopping experience.

MooMoo Dad

Site Experience Feedback

Aug 20, 2024

I live in North Carolina and Cookies Online allows me to shop by live video with my daughter who lives in New York .


Post-Delivery Feedback

Sep 23, 2024

I was able to purchase these jeans last minute and Cookie's Kids online made this very easy cause she needed new jeans for after school activities .

MT

Post-Delivery Feedback

Sep 23, 2024

This is the second time I received a partial refund and one of my item is the wrong Size, I ordered size 8 and received size 16. I was going to return, but my nephew has a birthday approaching.. so I’ll give to him

Online Shopper

Site Experience Feedback

Sep 23, 2024

It was simple to navigate the site and find what I was looking for for both my children.

Dj

Site Experience Feedback

Sep 22, 2024

Very good. Love the selection

Kk

Site Experience Feedback

Sep 22, 2024

Very great website

Reasonably great place

Site Experience Feedback

Sep 22, 2024

It’s good like always but would like more of a variety

Jia

Site Experience Feedback

Sep 22, 2024

Quality is really good

Boots

Site Experience Feedback

Sep 22, 2024

Love the baby items and they are priced so I can afford