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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 821 - 840 of 5,082

Online Shopper

Post-Delivery Feedback

Sep 25, 2024

Sent me the wrong size in one of the items I ordered You advertise clothes and when I try to look them up your website is empty

Online Shopper

Site Experience Feedback

Sep 25, 2024

I love cookies for kids I have 7 grandbabies and there prices are great

Amah

Site Experience Feedback

Sep 25, 2024

My experience was good only that the shipping is experience and takes time.

Online Shopper

Site Experience Feedback

Sep 25, 2024

Good

JeanG

Site Experience Feedback

Sep 25, 2024

I had to order another set of long sleeve blouses because website doesn't give detailed description/measurements of the product and shirt I got runs small and couldn't return.

Lexwebeefy

Site Experience Feedback

Sep 25, 2024

It is a simple website, easy to use.

Online Shopper

Site Experience Feedback

Sep 25, 2024

Easy to browse.

Tomliy

Site Experience Feedback

Sep 25, 2024

Is very important to listen to people's views to important the stories

Jasmine

Site Experience Feedback

Sep 25, 2024

My interaction with this site was great , I had no problems with finding what I needed !

NC

Site Experience Feedback

Sep 25, 2024

The brand that I wanted was sold out. Other than that it was good

Tish

Site Experience Feedback

Sep 25, 2024

I love the deals

Mara

Site Experience Feedback

Sep 24, 2024

Everything went smoothly

LS

Site Experience Feedback

Sep 24, 2024

The process of ordering was easy but the prices were expensive for the quantity of shirts.

Boo Bear

Site Experience Feedback

Sep 24, 2024

Love this site keep up the good work

Mommom of 5

Site Experience Feedback

Sep 24, 2024

When I click on items featured individually they do not show it. I then go to the category it will be in and can't find it. For example I want to get the Mickey Mouse Christmas sweatshirt featured and I can't find it. It's very frustrating. I like the items you feature but can't find them.

Cookies

Site Experience Feedback

Sep 24, 2024

I check other websites and it was a little more expensive but than i remembered about cookies ! And im like they have better clothes !! And I was right it was better and cheaper

Pat

Site Experience Feedback

Sep 24, 2024

I Love to shop at Cookies the prices are reasonable and the product are amazing I will definitely recommend cookies to my family and friends

Online Shopper

Site Experience Feedback

Sep 24, 2024

Cool

Tee

Site Experience Feedback

Sep 24, 2024

I've been using Cookies Kids since my 14 year old was a baby!

D

Site Experience Feedback

Sep 24, 2024

It was very reasonable and good quality