Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 801 - 820 of 5,082

Nuk

Site Experience Feedback

Sep 27, 2024

Great

Kiki

Site Experience Feedback

Sep 27, 2024

No complaints ever thanks guys

LadyLibra

Site Experience Feedback

Sep 15, 2024

It was good! I just don’t like the shipping cost, with a certain amount paid shipping should be Free. Other than that I love this site. Esp for my kiddos


Post-Delivery Feedback

Sep 26, 2024

Everything came on time i love this site, and I highly recommend it , really nice clothes for decent prices.

K

Site Experience Feedback

Sep 26, 2024

I’m happy

Beast

Site Experience Feedback

Sep 26, 2024

Great website easy to navigate no issues

Mel

Site Experience Feedback

Sep 26, 2024

It was good no complaints

Online Shopper

Site Experience Feedback

Sep 26, 2024

It was great

Uniform Queen

Site Experience Feedback

Sep 11, 2024

Able to locate a variety of products for the search I attempted. Did not like that there are no "half" sizes available. I purchased a pair of shoes, they were too big, chose another pair of shoes, but still have to select size that is too big since there were no half sizes available. Will have to use inserts or something until child's foot has grown to true size.


Post-Delivery Feedback

Sep 26, 2024

The shipping time was 14 days, which is horrific. I really disliked how long it took. I will go through other avenues to get what I need instead of ordering with your company. There was no true ETA of when they were supposed to arrive. Horrible experience.

PeJay

Site Experience Feedback

Sep 26, 2024

It was easy to find my way around on what I was looking for

Anita

Site Experience Feedback

Sep 26, 2024

It was ok I needed it another t-shirt for my daughter to go to school since at the store they don’t sell then with the logo I always buy everything I need in person at the store but this purchase online was quick and ok

Precious

Post-Delivery Feedback

Sep 26, 2024

Was a little disappointed, that I ordered a dress and the received an email, saying out if stock and was given a refund. Other than that, was please with the service. My package was delivered couple days before the delivery date, which is a bonus. It wasn't easy looking for girls clothes, when you type search in the search bar, boy clothes also came up.

Ziyah

Site Experience Feedback

Sep 26, 2024

The website is perfect I didn’t really see any flaws and I love the sales!

Lilla

Site Experience Feedback

Sep 26, 2024

It was easy to checkout

Online Shopper

Post-Delivery Feedback

Sep 26, 2024

Quality is not 100% , but I got what I expected. Expensive compared to quality but I caught a sale. Store has many options.

Hanna

Site Experience Feedback

Sep 25, 2024

Great experience

Chi

Site Experience Feedback

Sep 25, 2024

I love how the website is very organized and the prices are beyond reasonable

BryxMaMa

Site Experience Feedback

Sep 25, 2024

I have used this site several times before and have been satisfied with a majority of the items, delivery is always quick and my orders have been accurate. I am pleased with this site.

3BoysMaMa

Site Experience Feedback

Sep 25, 2024

Although this was my frist online purchase, in store staff is always super helpful with suggestions, finding what I need, and even locating school uniform colors/policies.

Javi

Site Experience Feedback

Sep 25, 2024

The shirts embroidery was nice.

Online Shopper

Site Experience Feedback

Sep 25, 2024

Great