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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 781 - 800 of 5,082

Rico

Site Experience Feedback

Sep 27, 2024

Everything was great no bad reviews.

Royalty

Post-Delivery Feedback

Sep 27, 2024

The quality of the clothes were poor. They had no substance in them. The material was very cheap for an infant baby to use. I guess that’s why the prices are low. This was supposed to be a gift for a baby shower but this order took about 10 days after I purchased it to be delivered. The quality of the clothes were awful. The size 3-5 months looked more like for a newborn because you could not fit a 6 month old into it. The material didn’t even stretch. I wasted my money needlessly.

Liz

Site Experience Feedback

Sep 27, 2024

I enjoyed shopping on this site.

Jessiethebaddest

Site Experience Feedback

Sep 27, 2024

I havent received my order yet but i love yalls website already

Ari

Site Experience Feedback

Sep 27, 2024

Always find nice clothes with affordable prices!

Online Shopper

Site Experience Feedback

Sep 27, 2024

Easy and fast

Online Shopper

Site Experience Feedback

Sep 27, 2024

I like this web site a lot.

Gabbyk

Site Experience Feedback

Sep 27, 2024

I wish there were more bigger kid sizes

Reena

Site Experience Feedback

Sep 27, 2024

Great prices

Marina

Site Experience Feedback

Sep 27, 2024

less items than in the store

Mama

Site Experience Feedback

Sep 27, 2024

It was fine.

Taeonna

Site Experience Feedback

Sep 27, 2024

Very easy to navigate.. lots of nice items cannot wait to purchase more in the near future. Also the discounts was amazing. Cannot beat the pricing either. Overall 10/10. Nothing bad to say.

Anton

Post-Delivery Feedback

Sep 27, 2024

Excellent experience - good selection available / good quality / competitive price / quick delivery

Dee

Site Experience Feedback

Sep 27, 2024

N/A

Tatiana

Site Experience Feedback

Sep 27, 2024

My experience with the website is great find products easily.

Pcj

Post-Delivery Feedback

Sep 27, 2024

I love the selections, pricing and quality. The shipping time and updates on the order status can be improved.

Bailey T

Site Experience Feedback

Sep 27, 2024

Good

Mommy41033

Site Experience Feedback

Sep 19, 2024

Love the product selection and ease of ordering


Post-Delivery Feedback

Sep 27, 2024

Good product quality. Website easy to navigate

Kevin

Site Experience Feedback

Sep 27, 2024

Great site

Zoe

Site Experience Feedback

Sep 27, 2024

Wide variety but some options did not have larger size.