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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 761 - 780 of 5,082

anon

Site Experience Feedback

Sep 29, 2024

I appreciated that there were a wide variety of price points for similar styles!

Rae

Site Experience Feedback

Sep 29, 2024

Great

Maine

Site Experience Feedback

Sep 29, 2024

I really enjoyed my first purchase experience with cookies kid and I will definitely be shopping from them again!

Mama Ejima

Site Experience Feedback

Sep 29, 2024

They have never applied my free shipping in all my merchandise deliveries. I love the savings that come with the clearance items and they’re name brands

Scarlet

Site Experience Feedback

Sep 28, 2024

The website was very easy to navigate

Glitch

Site Experience Feedback

Sep 28, 2024

Great

Dot

Site Experience Feedback

Sep 28, 2024

All in all is was a good experience... it just needs updating

Mesha

Site Experience Feedback

Sep 28, 2024

I would have like for both promo codes to be used.

Redlytebaii

Site Experience Feedback

Sep 28, 2024

I was very satisfied with my experience today

K

Site Experience Feedback

Sep 28, 2024

Easy to navigate through

Online Shopper

Site Experience Feedback

Sep 28, 2024

The staff Jordan was very helpful.

Grams

Site Experience Feedback

Sep 19, 2024

My favorite store!


Post-Delivery Feedback

Sep 28, 2024

Best prices

Sarah

Site Experience Feedback

Sep 28, 2024

Great.

K

Site Experience Feedback

Sep 28, 2024

Online ordering was pretty easy

Debbie

Site Experience Feedback

Sep 18, 2024

My interaction with the website was good . I was able to find everything I needed..

Frank Smith

Site Experience Feedback

Sep 28, 2024

N/A

Jah

Site Experience Feedback

Sep 10, 2024

No issues everything is good for the most part


Post-Delivery Feedback

Sep 28, 2024

N/A

Brrzxybree

Site Experience Feedback

Sep 28, 2024

It's good for the price

Dom

Site Experience Feedback

Sep 28, 2024

Site was easy to navigate and I found everything that was needed

Online Shopper

Site Experience Feedback

Sep 28, 2024

Always the go 2 spot!!