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Cookie's Kids Reviews - 5,094 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 81 - 100 of 5,094

Kerry

Site Experience Feedback

Nov 21, 2024

Good

Bonoboy81

Site Experience Feedback

Nov 21, 2024

Easy to look for items and purchase

Kay Kay

Post-Delivery Feedback

Nov 21, 2024

Fast delivery Love the clothes I will be back to order more

Lee

Site Experience Feedback

Nov 21, 2024

great

Aleks

Site Experience Feedback

Nov 21, 2024

Great experience and great price

Online Shopper

Site Experience Feedback

Nov 21, 2024

na

Easy going

Site Experience Feedback

Nov 21, 2024

Easy to navigate, will use the site again.

Junea

Site Experience Feedback

Nov 21, 2024

Overall experience was a 10/10! Always the best deals

P

Site Experience Feedback

Nov 21, 2024

Very satisfied.

Online Shopper

Site Experience Feedback

Nov 21, 2024

I love the prices for the quality of the product. Kids go through clothes so quickly so as a mom of multiples, I am very appreciative of saving when I can.

Online Shopper

Site Experience Feedback

Nov 21, 2024

Great

JazziSookie66

Site Experience Feedback

Nov 21, 2024

I had a great experience as always. I found what I needed with no problem, easy check out. and I received a 15 percent discount.

KT

Site Experience Feedback

Nov 21, 2024

I live this app

Online Shopper

Site Experience Feedback

Nov 21, 2024

It was very easy to navigate.

mricks

Site Experience Feedback

Nov 21, 2024

love the site easy to follow and understand products are dated and good quality

Nasia

Site Experience Feedback

Nov 21, 2024

Great great great

Mickey

Site Experience Feedback

Nov 21, 2024

I was able to get my issue resolved using the chat

Kita

Site Experience Feedback

Nov 21, 2024

It was good

Online Shopper

Site Experience Feedback

Nov 21, 2024

Good experience

Foster Mom 201

Site Experience Feedback

Nov 21, 2024

I have no complaints, my kids love the retro looks that Cookies offer.