Cookie's Kids Reviews - 5,094 Review - 8.7/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 85% |
Neutral | 12% | 11% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
6.3 out of 10
Recent Reviews for Cookie's Kids
Showing 121 - 140 of 5,094
Clarisa
Site Experience Feedback
Nov 19, 2024
Making an online order is incredibly convenient. Cookies is a store that I have been familiar with since I was a child. I purchase clothing for my children from the store that my parents used to shop at, and I find the experience to be highly satisfactory.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tam
Site Experience Feedback
Nov 19, 2024
Nice items. Easy to order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mrs.TJ
Post-Delivery Feedback
Nov 19, 2024
My experience was a good one! Having multiple grandchildren to shop for who are growing at a fast pace, Cookie's Kids allows us to shop the latest styles and brands for a fraction of the price that shopping in the store's allows. Being mobility limited this is important to me. I have told my friends and my grandchildren's mother's about this website so they to can shop here and get great clothing at awesome prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 19, 2024
Went smooth on me making my purchase today
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
mj
Site Experience Feedback
Nov 19, 2024
everything was great! :)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
It was very quick and easy and im grateful for my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
alrahca
Site Experience Feedback
Nov 19, 2024
Shopping for grandkids it was easy to use
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Cheapskate
Site Experience Feedback
Nov 19, 2024
Great price ND fast shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 04, 2024
I like that many items that I was interested in were in my size preferred and the price was very reasonable as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 19, 2024
We wanted to be able to dress our baby in gender neutral clothing and you had a wider variety of options and that made shopping here a breeze and we are very pleased with what we received. Thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Great
Post-Delivery Feedback
Nov 19, 2024
Fast delivery and great fitting clothes.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 19, 2024
Liked product and good quality
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Km
Site Experience Feedback
Nov 18, 2024
It was easy and wonderful
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Joey
Post-Delivery Feedback
Nov 18, 2024
I buy from Cookies every year for my Grandson the winter cookie are a fantastic price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PRGH
Site Experience Feedback
Nov 18, 2024
Easy to use and understand
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
See
Site Experience Feedback
Nov 18, 2024
It was easy to find what I was looking for.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Ashia
Site Experience Feedback
Nov 18, 2024
1st time using this website very exited to receive my items will be ordering more soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jolaser1
Site Experience Feedback
Nov 18, 2024
It was a very easy site to order from. I'm hoping that the clothes are made well! The pricing is awesome! If merchandise is nice we will order again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tee
Site Experience Feedback
Nov 18, 2024
The Cookie's Kids website has a great selection of items and is pretty easy to navigate, plus the discounts are on point! However, it could definitely improve in a few areas—like speeding up the loading time, making the search function more accurate, and optimizing it better for mobile. Would definitely make the shopping experience smoother overall!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
MeMaw
Site Experience Feedback
Nov 18, 2024
Had a good experience Shopping n this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
It was easy to find what I wanted and checkout was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »