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Cookie's Kids Reviews - 5,094 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 121 - 140 of 5,094

Clarisa

Site Experience Feedback

Nov 19, 2024

Making an online order is incredibly convenient. Cookies is a store that I have been familiar with since I was a child. I purchase clothing for my children from the store that my parents used to shop at, and I find the experience to be highly satisfactory.

Tam

Site Experience Feedback

Nov 19, 2024

Nice items. Easy to order

Mrs.TJ

Post-Delivery Feedback

Nov 19, 2024

My experience was a good one! Having multiple grandchildren to shop for who are growing at a fast pace, Cookie's Kids allows us to shop the latest styles and brands for a fraction of the price that shopping in the store's allows. Being mobility limited this is important to me. I have told my friends and my grandchildren's mother's about this website so they to can shop here and get great clothing at awesome prices.

Mike

Site Experience Feedback

Nov 19, 2024

Went smooth on me making my purchase today

mj

Site Experience Feedback

Nov 19, 2024

everything was great! :)

Online Shopper

Site Experience Feedback

Nov 19, 2024

It was very quick and easy and im grateful for my purchase

alrahca

Site Experience Feedback

Nov 19, 2024

Shopping for grandkids it was easy to use

Cheapskate

Site Experience Feedback

Nov 19, 2024

Great price ND fast shipping

Online Shopper

Site Experience Feedback

Nov 04, 2024

I like that many items that I was interested in were in my size preferred and the price was very reasonable as well.


Post-Delivery Feedback

Nov 19, 2024

We wanted to be able to dress our baby in gender neutral clothing and you had a wider variety of options and that made shopping here a breeze and we are very pleased with what we received. Thank you

Great

Post-Delivery Feedback

Nov 19, 2024

Fast delivery and great fitting clothes.

Online Shopper

Post-Delivery Feedback

Nov 19, 2024

Liked product and good quality

Km

Site Experience Feedback

Nov 18, 2024

It was easy and wonderful

Joey

Post-Delivery Feedback

Nov 18, 2024

I buy from Cookies every year for my Grandson the winter cookie are a fantastic price

PRGH

Site Experience Feedback

Nov 18, 2024

Easy to use and understand

See

Site Experience Feedback

Nov 18, 2024

It was easy to find what I was looking for.

Ashia

Site Experience Feedback

Nov 18, 2024

1st time using this website very exited to receive my items will be ordering more soon.

Jolaser1

Site Experience Feedback

Nov 18, 2024

It was a very easy site to order from. I'm hoping that the clothes are made well! The pricing is awesome! If merchandise is nice we will order again!

tee

Site Experience Feedback

Nov 18, 2024

The Cookie's Kids website has a great selection of items and is pretty easy to navigate, plus the discounts are on point! However, it could definitely improve in a few areas—like speeding up the loading time, making the search function more accurate, and optimizing it better for mobile. Would definitely make the shopping experience smoother overall!

MeMaw

Site Experience Feedback

Nov 18, 2024

Had a good experience Shopping n this website.

Online Shopper

Site Experience Feedback

Nov 18, 2024

It was easy to find what I wanted and checkout was easy.