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Cookie's Kids Reviews - 5,094 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 101 - 120 of 5,094

Briamazing

Site Experience Feedback

Nov 21, 2024

Very convenient, prices are good deals

Online Shopper

Site Experience Feedback

Nov 21, 2024

Very professional

Online Shopper

Site Experience Feedback

Nov 21, 2024

Great customer service. Wonderful product

Blu

Site Experience Feedback

Nov 21, 2024

It’s was fast and easy

Your girl

Site Experience Feedback

Nov 20, 2024

I shopped quality products with a great discount

p

Site Experience Feedback

Nov 20, 2024

it was okay. The item i wanted was hard to fine

Lander

Site Experience Feedback

Nov 20, 2024

Kept holding off on my order because there were constantly new sales and was trying to get the best prices/discounts on my entire order.

Online Shopper

Site Experience Feedback

Nov 20, 2024

It was good , everything went smoothly

Cimiq

Site Experience Feedback

Nov 20, 2024

It was my first time ordering from this website and I love everything I purchased. Not too over priced and great sales

Online Shopper

Site Experience Feedback

Nov 20, 2024

always a good experience

Laniyah

Site Experience Feedback

Nov 20, 2024

The interaction was good, no complications

Alexandria

Site Experience Feedback

Nov 20, 2024

Great prices easy to navigate! Will be shopping again!

Online Shopper

Site Experience Feedback

Nov 20, 2024

I love this site I’ve been shopping this site for a while

Boret

Site Experience Feedback

Nov 20, 2024

This has always been my shopping for my grand kids needs for over 25 years love it here

K8

Site Experience Feedback

Nov 20, 2024

It was easy to find my school and I could use a promo code.

Dee

Site Experience Feedback

Nov 12, 2024

I love how the experience was to purchase my item. I wish they had a size 9 I’m hoping the item fit perfectly

Longoria.

Site Experience Feedback

Aug 13, 2024

First experience shopping online at this store I loved everything very detailed. Excellent 👌 recommended and good discounts.

vtxmomof5

Site Experience Feedback

Nov 12, 2024

Quality products at a friendly price.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Very helpful

Angie

Post-Delivery Feedback

Nov 19, 2024

Grade A Quality Performance and Service fast Friendly shipping quick to respond and update status well packaged order I highly recommend