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Cookie's Kids Reviews - 5,094 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 41 - 60 of 5,094

Kk

Site Experience Feedback

Nov 04, 2024

This was a great experience and very affordable clothing definitely will shop here again

Meka

Site Experience Feedback

Nov 23, 2024

Easy to navigate and excellent product choices

SuperGMA

Site Experience Feedback

Nov 13, 2024

I’m excited to see the quality of my purchased items as well as the size accuracy. These items are priced well and within my budget. Kids grow so fast!

B

Site Experience Feedback

Nov 23, 2024

Good experience

Online Shopper

Post-Delivery Feedback

Nov 23, 2024

I would recommend to all my friends

Online Shopper

Site Experience Feedback

Nov 23, 2024

i had a good experience using the website and purchasing items

Mike

Site Experience Feedback

Nov 23, 2024

Pretty good overall experience

Online Shopper

Site Experience Feedback

Nov 12, 2024

Easy to navigate and great prices.


Post-Delivery Feedback

Nov 23, 2024

All was well. Love the products! Super cute and stylish. Great quality!

Drik

Site Experience Feedback

Nov 23, 2024

Easy to navigate. Selection is great.

James

Site Experience Feedback

Nov 22, 2024

Pretty good deals my second time ordering something from u all today

Customer since a kid

Site Experience Feedback

Nov 22, 2024

Everything was great ! I used to get clothes from cookies as a kid ! Love to see it Is still around .

Holly

Site Experience Feedback

Nov 22, 2024

It was very easy

Zack

Site Experience Feedback

Nov 22, 2024

My experience was amazing very easy to acesss and made purchasing really easy

Joyce

Site Experience Feedback

Nov 22, 2024

Every went nicely there were no misconceptions about my order.

Kk

Site Experience Feedback

Nov 22, 2024

Love the prices

Lele

Site Experience Feedback

Nov 22, 2024

Overall cookies website is very easy to use and manage. Great service.

Tish

Site Experience Feedback

Nov 22, 2024

Very easy in quick

Rie

Site Experience Feedback

Nov 22, 2024

My experience with the website is quick and easy. The prices are great as well are the styles.

Estevan

Site Experience Feedback

Nov 22, 2024

Purchased items for my kids I’ve ordered from this website a few times always find what I need

Cece

Site Experience Feedback

Nov 22, 2024

Great experience no complaints