Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,094 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 61 - 80 of 5,094

Sky

Site Experience Feedback

Nov 22, 2024

Great

Online Shopper

Site Experience Feedback

Nov 22, 2024

It’s was great.

Sissy

Site Experience Feedback

Nov 22, 2024

The website was very easy to use, it's unfortunate that you do not get free shipping if you enter a discount code. You should get free shipping no matter what over $75.00 even if you get a discount code.

Chops

Site Experience Feedback

Nov 22, 2024

My overall experience was fairly good

Muñeca

Site Experience Feedback

Nov 22, 2024

Pretty slow.

Ulises

Site Experience Feedback

Nov 22, 2024

Is excellent

Big Unk

Site Experience Feedback

Nov 22, 2024

Everything was perfect

Johanny

Site Experience Feedback

Nov 22, 2024

Demasiada bonita y barata la ropa

Kensgram

Site Experience Feedback

Nov 05, 2024

I was searching for a specific character on an item of clothing at a reasonable price. Your company has it and I am happy!


Post-Delivery Feedback

Nov 22, 2024

I was searching for a Miss Rachel outfit for my great niece. I googled "Miss Rachel clothing" and teh cutest sweatsuit popped up from Cookieskids.com at an amazing price! I clicked on the ad, found her size and had it ordered within minutes. Super easy and I love the product!

Sunshinegirl

Site Experience Feedback

Nov 22, 2024

Ease of getting what I needed to purchase. User friendly

Yes ma’am

Site Experience Feedback

Nov 22, 2024

Great

Ana

Site Experience Feedback

Nov 22, 2024

I had a lot of issues during checkout with an error stating incorrect card despite the card information being correct.

Momma B

Site Experience Feedback

Nov 22, 2024

I bought my son a winter coat. Checkout was simple and fast

Styles

Site Experience Feedback

Nov 22, 2024

Looking for items were a easy process and the children didn’t take long ass I expected picking out their items.

LESSY

Site Experience Feedback

Nov 22, 2024

It was a great experience. I will most definitely be back. I've never tried online before but I really like it. I'll be back.

Liv

Site Experience Feedback

Nov 22, 2024

I like the idea that my cart remained in tact as it took me a while to gathering the items. I’ve been shopping at cookies since I was a kid and now well into adulthood it’s my 1st stop when I shop for children. The online website makes the experience so much better.

Online Shopper

Site Experience Feedback

Nov 22, 2024

Great experience

Shawn28

Site Experience Feedback

Nov 21, 2024

I love y’all deals man I really appreciate that ..

Ñata

Site Experience Feedback

Nov 21, 2024

Me encanta lo acsecible que es comprar

JC

Site Experience Feedback

Nov 21, 2024

Love to shop here for my son and baby cousins