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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 681 - 700 of 5,093

Keba

Site Experience Feedback

Oct 04, 2024

Had a good experience by finding some good things that were on clearance i love shopping clearance

Sky

Site Experience Feedback

Oct 04, 2024

I love the discounts

Nichole

Site Experience Feedback

Oct 04, 2024

The shopping experience was simple and quick! Great quality clothing.

Nel

Site Experience Feedback

Oct 04, 2024

Good

Online Shopper

Site Experience Feedback

Oct 04, 2024

it ok

It was good

Site Experience Feedback

Oct 04, 2024

It was good! I did have a few issues with filtering on the sizes but other than that it’s usually easy

Nika

Site Experience Feedback

Oct 04, 2024

I enjoyed shopping on cookie’s kids for the first time the prices are just what I was looking for I plan to return and shop more overall great experience

Jess

Site Experience Feedback

Oct 03, 2024

Had a great experience overall. Nothing negative. Sale prices were awesome!

Kesha

Site Experience Feedback

Oct 03, 2024

Website was nicely designed

Drip

Site Experience Feedback

Oct 03, 2024

Larger sizes would be nice based on the facts that these kids are growing faster they are heavier, could be huge amount of profit supplying the husky children as well, just my opinion.

Lish

Site Experience Feedback

Oct 03, 2024

Always find great prices on quality clothing and brands

April

Post-Delivery Feedback

Oct 03, 2024

Great items. Ordered wrong size on coat!

Ladybug

Site Experience Feedback

Oct 03, 2024

There was a glitch and my order kept disappearing

OSAO

Site Experience Feedback

Oct 03, 2024

Great experience

MILLIE

Site Experience Feedback

Oct 03, 2024

GREAT PRICES , QUICK CHECKOUT

Bizzare

Site Experience Feedback

Oct 03, 2024

Great

Online Shopper

Site Experience Feedback

Oct 03, 2024

So far good with ordering . Website looks nice and navigate pretty well

Dee

Site Experience Feedback

Oct 03, 2024

Good I shop online all the time

sani

Site Experience Feedback

Oct 03, 2024

good discount looking

Online Shopper

Site Experience Feedback

Oct 03, 2024

It was fast