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Cookie's Kids Reviews - 5,067 Review - 8.7/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 701 - 720 of 5,067

Online Shopper

Site Experience Feedback

Oct 03, 2024

It was fast

MrsCole

Site Experience Feedback

Oct 03, 2024

Prices were great, and the quality appears to be good. We will have to see once we actually get the clothes. I was able to get both of my boys(2yr old and 4yr old) three outfits and a suit a piece for less than $150. My only gripe it that it takes 5-10 days for the clothe to get received. Overall, positive experience and I will be back :)

Brittany

Site Experience Feedback

Oct 03, 2024

Good

Jem

Site Experience Feedback

Sep 25, 2024

It was awesome


Post-Delivery Feedback

Oct 03, 2024

The products are of high quality and affordable.

Online Shopper

Site Experience Feedback

Sep 20, 2024

Should get free shipping since I met the $75 and still be able to get the set discount other sites auto give free shipping once a set amount is met

Jey Sag

Site Experience Feedback

Oct 03, 2024

It was soo easy navigating through the site and the fact that i knew what i will pay for shipping even before i added everything to the card was super cool.

Melanie

Post-Delivery Feedback

Oct 02, 2024

Great product, like pictured. Would buy again, just wish shipping was automatically free after certain amount spent. Coupons not stackable, so not always the best deal.

Geena

Site Experience Feedback

Oct 02, 2024

It was good

Pumpkin

Site Experience Feedback

Oct 02, 2024

Cookie’s kids website is awesome!

Lashaye

Site Experience Feedback

Oct 02, 2024

I love this website this is my first time on here will be shopping again

Online Shopper

Post-Delivery Feedback

Oct 02, 2024

Haven’t had merchandise long enough to voice my opinion

Jenny

Site Experience Feedback

Oct 02, 2024

Good experience all the time

Li

Site Experience Feedback

Oct 02, 2024

Items in cart would disappear when switching pages

lois

Site Experience Feedback

Sep 17, 2024

It was good, got free shipping. I could not figure out how to get 15% off my first order or I would have ordered more.


Post-Delivery Feedback

Oct 02, 2024

Found some cute outfits for my nephew birthday! I am definitely going to order from them again.

David

Site Experience Feedback

Oct 02, 2024

Ahore mucho en mi última compra los precios son muy buenos 👍

Online Shopper

Site Experience Feedback

Oct 02, 2024

I think it's a good choice to buy with you, I don't want to be disappointed

Shaybinka

Site Experience Feedback

Oct 02, 2024

The prices are decent, but I wish the quality of a clothing was a little better.

Nerak

Site Experience Feedback

Oct 02, 2024

I use to love shopping at Cookies on Jamaica Ave. in NY for my children. The styles and prices were on point. I no longer live in NYC. But I'm getting those same great prices and styles by ordering online for my grandchildren.

Evie

Site Experience Feedback

Oct 01, 2024

They need to add more uniforms and restock on coat sizes

Kimbo

Site Experience Feedback

Oct 01, 2024

I like that I can get name brand quality clothing for my girls and it not cost a fortune