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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 661 - 680 of 5,093

Online Shopper

Site Experience Feedback

Oct 06, 2024

It was very good easy to use

Sue

Site Experience Feedback

Oct 06, 2024

Very easy to shop great deals compared to the stores

Milly

Site Experience Feedback

Oct 06, 2024

Just trying to find clothes for grandchild

Cassie

Site Experience Feedback

Oct 06, 2024

Good experience...easy shopping

Ruby

Post-Delivery Feedback

Oct 06, 2024

Highly recommended. Package came before the estimated delivery date. Very satisfied with purchase. Will be purchasing again. One of the best kid’s websites invented.

Kandice

Site Experience Feedback

Oct 06, 2024

I loved every bit of it. Very simple and very cute.

Mel

Site Experience Feedback

Oct 06, 2024

Great

Chik30

Site Experience Feedback

Sep 20, 2024

Was a great experience, I got what I was looking for thanks.


Post-Delivery Feedback

Oct 06, 2024

Clothes are affordable, in style and of good quality. I would definitely buy again .

Shakey

Site Experience Feedback

Oct 06, 2024

I haven't had a problem besides my mistake on the size. Which was handled expeditiously and hassle free

Online Shopper

Post-Delivery Feedback

Oct 05, 2024

Amazing prices

BooBoo

Site Experience Feedback

Oct 05, 2024

It was great thank you

Excellent

Site Experience Feedback

Oct 05, 2024

Very good

JamBoogie

Site Experience Feedback

Oct 05, 2024

Good

Online Shopper

Site Experience Feedback

Oct 05, 2024

Great

Mickey

Site Experience Feedback

Oct 05, 2024

It was very helpful and convenient for me. Easy access to the items I needed less moving around with the things I needed at my fingertips.

Neynee

Site Experience Feedback

Oct 05, 2024

No problems with anything just waiting on items

Mellyboo

Site Experience Feedback

Sep 20, 2024

It was pretty easy to use....save stuff in my cart from the website and when back to see them... good deals also and looking forward to shop again


Post-Delivery Feedback

Oct 05, 2024

It was pretty cool I plan on shopping again soon..delivery just abit long

Gma

Site Experience Feedback

Oct 04, 2024

Gma

Martez

Post-Delivery Feedback

Oct 04, 2024

The shoes I order are the wrong size. I order a size 3 and received a size 1. This was a complete waste of my time and resources. The item was delivered on time but I received the wrong item.

TCoop

Post-Delivery Feedback

Oct 04, 2024

Website is user friendly. It was easy to purchase and track shipment. It arrived on time. I had no issues and no complaunt and will order again in the future!!!