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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 641 - 660 of 5,093

Taylor

Site Experience Feedback

Oct 08, 2024

I really hate paying for shipping. The hardest thing is deciding is it really worth paying for shipping when u advertise free shipping with a code but also providing another code to use for a discount

K

Site Experience Feedback

Oct 08, 2024

Wish it could have been free clothes instead of magazines.

Online Shopper

Site Experience Feedback

Oct 08, 2024

Not as good as I expected..

Kirdy

Site Experience Feedback

Oct 07, 2024

It was really straight forward I was able to order children and adult sizes

Nthoms

Site Experience Feedback

Oct 07, 2024

Nice

Online Shopper

Site Experience Feedback

Oct 07, 2024

NO. Please don't share.

Pattykake

Site Experience Feedback

Oct 07, 2024

When ever I need to shop for kids Cookies is my go to place. Good quality products at an affordable price.

Jules

Site Experience Feedback

Oct 07, 2024

I enjoyed shopping for my new granddaughter coming Feb 2025

Online Shopper

Site Experience Feedback

Oct 07, 2024

Good selection and found what I was looking for.

Dylan

Site Experience Feedback

Oct 07, 2024

This was the only site I could find that had the correct jumper. Thanks.

Tj

Post-Delivery Feedback

Oct 07, 2024

It was a good experience. I received the items on time. I will recommend it to my family because they will find great things great item for there kids.

Online Shopper

Post-Delivery Feedback

Oct 07, 2024

Satisfied with the product

N/A

Site Experience Feedback

Oct 06, 2024

Fair prices

Aj

Site Experience Feedback

Sep 27, 2024

Great


Post-Delivery Feedback

Oct 06, 2024

Great timing

Nooney

Site Experience Feedback

Oct 06, 2024

It’s good website

Great

Site Experience Feedback

Oct 06, 2024

Great

Traviesa

Site Experience Feedback

Oct 06, 2024

It was a good experience

Easy to order

Site Experience Feedback

Oct 06, 2024

It was easy to order

Mr.Right

Site Experience Feedback

Oct 06, 2024

Thanks everything was great.

Dee

Site Experience Feedback

Oct 06, 2024

This is my first time ordering in this website but purchasing was super easy.