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Cookie's Kids Reviews - 5,067 Review - 8.7/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 721 - 740 of 5,067

LA

Site Experience Feedback

Oct 01, 2024

Quick checkout

Klynn

Site Experience Feedback

Oct 01, 2024

Awesome

Donald Duck

Site Experience Feedback

Oct 01, 2024

It was great

Online Shopper

Site Experience Feedback

Oct 01, 2024

I wouldn't change anything,I'm extremely satisfied!

Online Shopper

Post-Delivery Feedback

Oct 01, 2024

Great value. Coat is too big and needs to be returned.,

anonymous

Site Experience Feedback

Oct 01, 2024

good

Online Shopper

Site Experience Feedback

Oct 01, 2024

Continue to make prices less.

Princess

Site Experience Feedback

Oct 01, 2024

The website was easy to manage. And it had all the items I was looking for and at an affordable price.

Imtreking

Site Experience Feedback

Sep 30, 2024

Good experience. No time frame for delivery.

Sam

Post-Delivery Feedback

Sep 30, 2024

Easy to navigate through the website, reasonable prices, fast delivery and good quality products.

G-Ma Horse

Site Experience Feedback

Sep 30, 2024

Great products, easy ordering process.

Sue

Post-Delivery Feedback

Sep 30, 2024

I was able to get everything I needed however I'm just not happy with the way some things are made

Keke

Site Experience Feedback

Sep 30, 2024

Love The Prices Thank You

Zara

Site Experience Feedback

Sep 30, 2024

Great service

Didi

Site Experience Feedback

Sep 25, 2024

Nice to receive coupons, and the website is Easy to use


Post-Delivery Feedback

Sep 30, 2024

I am satisfied with my purchase but a lot of item I wanted to buy for my daughter wasn’t available in her size (10) and also I am disappointed that we have to pay a fee ($7) for a label return for exchange item. That is outrageous!

Online Shopper

Site Experience Feedback

Sep 30, 2024

Great website

Online Shopper

Site Experience Feedback

Sep 29, 2024

Good

Auntey

Site Experience Feedback

Sep 29, 2024

I love the choices and overall options for a baby gift(s)

DB

Site Experience Feedback

Sep 29, 2024

It was good.

Online Shopper

Site Experience Feedback

Sep 29, 2024

I love your price