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Cookie's Kids Reviews - 5,094 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 21 - 40 of 5,094

Genny

Site Experience Feedback

Nov 24, 2024

It’s been easy and fast

Nisha

Site Experience Feedback

Nov 24, 2024

I’ve had a great experience with cookies didn’t even knew they had a website which is sooo cool

Netty

Site Experience Feedback

Nov 24, 2024

Everything was a easy process

Carmel

Site Experience Feedback

Nov 24, 2024

Good

Missy

Site Experience Feedback

Nov 24, 2024

Great

Sandy

Site Experience Feedback

Nov 07, 2024

I love everything about these guys!!!

Online Shopper

Site Experience Feedback

Nov 24, 2024

I love the quality and prices of the clothing

SefyP

Post-Delivery Feedback

Nov 24, 2024

I am just very impressed with both quality of coats I got. My daughter loved them and the sizing was perfect. I am actually jealous lol. It was rather a rather simple and easy online shopping experience plus I knew what it as looking for. I had no issues with selections or checking out.

Kittykier

Site Experience Feedback

Nov 24, 2024

Everything was great. Easy website to navigate.

Online Shopper

Site Experience Feedback

Nov 24, 2024

It would have been nice to get both the promotional Black Friday special as well as the Free shipping.

Nani23

Site Experience Feedback

Nov 24, 2024

Easy access found sizing cute outfit for little girls

Nikki

Site Experience Feedback

Nov 06, 2024

I love the clothes and prices. This site is my #1 go to for my babies clothes!


Post-Delivery Feedback

Nov 24, 2024

Great clothes great prices

Elle

Site Experience Feedback

Nov 24, 2024

Uniform Prices are too high for this economy

Satisfied

Site Experience Feedback

Nov 23, 2024

Good service, no complaints

Ro

Site Experience Feedback

Nov 23, 2024

Amazing fast and easy

Online Shopper

Site Experience Feedback

Nov 23, 2024

Perfect clothes for kids

Ashley

Site Experience Feedback

Nov 23, 2024

Good

Online Shopper

Site Experience Feedback

Nov 23, 2024

good

Jen

Site Experience Feedback

Nov 23, 2024

Everything was great!

Zee

Site Experience Feedback

Nov 23, 2024

It was a very good experience