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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 541 - 560 of 5,093

Sazzad

Site Experience Feedback

Oct 16, 2024

Overall this site is good. Easy to order

Shaun

Site Experience Feedback

Oct 16, 2024

I loved shopping with Cookie's Kids. The website is very user friendly which made it easy for me to find what I was looking for. Everything is very affordable and super cute. I can't wait to gift my items to my friend who is a new mom. I know she'll love each item. Will be back soon to order more.

jan

Site Experience Feedback

Oct 16, 2024

great site..easy to navigate

Danasia

Site Experience Feedback

Oct 16, 2024

Great

Marie

Site Experience Feedback

Oct 16, 2024

I found it that it was easy to locate what I was looking for on the website

Sha sha

Site Experience Feedback

Oct 16, 2024

Excited to try new stuff for my children

Nisha

Site Experience Feedback

Oct 16, 2024

I love it here

Ty

Site Experience Feedback

Oct 16, 2024

The website is easy to use with little to no complications. It is straight forward with breakdown of costs. The sales are very good compared to many other websites.

Online Shopper

Site Experience Feedback

Oct 16, 2024

Overall good process with no issues and had the best prices from what I’ve seen.

Heather R

Site Experience Feedback

Oct 16, 2024

I was able to talk to a person and not a computer. It felt like I mattered.

Angie

Site Experience Feedback

Oct 16, 2024

I come to New York and shop at cookies so now I order online….

MeMe

Site Experience Feedback

Oct 16, 2024

Very good I love the options I have to choose from for my whole family

Quay

Site Experience Feedback

Sep 28, 2024

The deals and clearance are amazing and cookies haves all the items you need for the right price


Post-Delivery Feedback

Oct 16, 2024

Everything came on time and I was amazed cause I never knew that cookies kids delivered and an such a fast pace and everything came in one delivery the my items where amazing I was hypeeeeee

Zoe

Site Experience Feedback

Oct 16, 2024

Very very good quality of clothes and reasonable.

None

Site Experience Feedback

Sep 23, 2024

Shopping for granddaughter, everything was quite easy. I've shopped in store, when my daughter was my granddaughters age.


Post-Delivery Feedback

Oct 15, 2024

My recent purchase, with Cookies kids was quite pleasant. Shopping through their website, was quite easy. I was able to find, some beautiful tracksuits for my grandbaby. The colors and brands, were preferential to my liking. Also they were well priced!

Zee

Site Experience Feedback

Oct 15, 2024

The interaction was great

Dominique

Site Experience Feedback

Oct 15, 2024

Shipping is fast. Good quality clothing.

Luvme

Site Experience Feedback

Oct 15, 2024

Only problem is when you want to remove item from cart

Moe

Site Experience Feedback

Oct 15, 2024

Cookies has always provided excellent customer service!!!!

Dee

Post-Delivery Feedback

Oct 15, 2024

I love my purchases, so does my son. clothes quality is good 👍 and love that its affordable.