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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 581 - 600 of 5,093

Kay

Site Experience Feedback

Oct 13, 2024

Been loving tou for 3 years now

DTV

Post-Delivery Feedback

Oct 13, 2024

I have purchased from Cookie's Kids for several years. I purchase from them because I like the brands that the company carries and the items are also very affordable.

Mercedes

Site Experience Feedback

Oct 13, 2024

Very good experience

Yoly

Site Experience Feedback

Oct 13, 2024

It said free shipping but at last it charged Hard to add products, the website is like kind of slow

Best kids store

Site Experience Feedback

Oct 13, 2024

I love this store. I've been shopping here for years.

Mahoganyglow

Site Experience Feedback

Sep 27, 2024

Everything was nice with great prices for the fall.


Post-Delivery Feedback

Oct 13, 2024

Out of stock on the boots but I was able to get the clothes and jackets in good condition and on time.

Ty Story

Post-Delivery Feedback

Oct 13, 2024

The order was a gift. Although, I completed the prompt that asked me if it was a gift along with a birthday greeting, it was not included in the order.

Lay

Site Experience Feedback

Oct 13, 2024

Unique outfits for reasonable prices

Tip

Site Experience Feedback

Oct 13, 2024

Get product for a get price. You can't bet it!

Esme

Site Experience Feedback

Oct 12, 2024

Good

Mesha

Site Experience Feedback

Oct 12, 2024

Overall great experience. Only bad part was at checkout in order to delete multiple items. i had to keep refreshing the page and delete one at a time

Niyah

Site Experience Feedback

Oct 12, 2024

First time order. Items were very cute, website is easy to navigate. Love the promo code for signing up. Will be ordering again based on the the quality of items when I receive them.

Ty

Site Experience Feedback

Oct 12, 2024

N/A

Slimjoker

Site Experience Feedback

Oct 12, 2024

It was great

Sexiegina

Site Experience Feedback

Oct 12, 2024

Great service

Tip2

Post-Delivery Feedback

Oct 12, 2024

I've been telling everyone about this website. I love the up to date fashions at such a reasonable price. I most definitely will be shopping here for Christmas ❤️

Peaches

Site Experience Feedback

Oct 12, 2024

The price and options are great.

Rocky

Site Experience Feedback

Oct 12, 2024

Everything was good. The price is good. I’m doing a early shopping for my son seventh birthday.

Happyfeet

Site Experience Feedback

Oct 11, 2024

I had a good experience and appreciate the free shipping

Online Shopper

Site Experience Feedback

Oct 11, 2024

Get experience