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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 521 - 540 of 5,093

Kiki

Site Experience Feedback

Oct 18, 2024

Love it very inexpensive

Fred

Site Experience Feedback

Oct 18, 2024

The experience was great I don’t have anything negative to say about the website. If the shipping goes great it’s an overall 10/10 experience.

Tea

Site Experience Feedback

Oct 18, 2024

Wonderful website experience Hopefully everything gets here on time.

Haze

Site Experience Feedback

Oct 17, 2024

My overall experience with cookies website today was a breeze it was easy to find what I was looking for and it helped me save big

RB

Site Experience Feedback

Oct 17, 2024

Marvelous

THA GOD

Site Experience Feedback

Oct 17, 2024

Its always great shopping on this site for my nieces and nephews and grandkids

Khi

Site Experience Feedback

Oct 17, 2024

Easy to shop

Ree

Site Experience Feedback

Oct 17, 2024

I ordered my kids a few outfits, I got my son size wrong and then started a chat with the site to fix the issue. A representative then tells me that I was not verified by “no fraud” which I never had to do the whole time I’ve been shopping on the site. I never got the email from no fraud so I was not able to be verified so my order was canceled. I am now ordering again.

Ari Shine

Site Experience Feedback

Oct 17, 2024

Easy to order

Mari

Site Experience Feedback

Oct 17, 2024

I had a great experience. I wish they sold men clothes too.

Tawana

Site Experience Feedback

Oct 17, 2024

very easy to find what i was looking for.

Jalynn

Site Experience Feedback

Oct 17, 2024

The experience was great! Great prices for the money!

Jai

Site Experience Feedback

Oct 17, 2024

Very great

Dr. J

Site Experience Feedback

Oct 17, 2024

George was very helpful with my special order and helping me to get everything I needed for my daughter

Matthewlove

Site Experience Feedback

Oct 17, 2024

Very easy everything is super easy website is not difficult to use

Reddogg630

Site Experience Feedback

Oct 17, 2024

The website has good affordable prices

Jessy

Site Experience Feedback

Oct 17, 2024

I love that this website has name brand clothing for a reasonable price. However, I wish there was a wider selection of active sets.

Online Shopper

Post-Delivery Feedback

Oct 17, 2024

Bought for a Halloween costume

Candy

Site Experience Feedback

Oct 16, 2024

It was great

Kootie

Site Experience Feedback

Oct 16, 2024

Great website