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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 481 - 500 of 5,093

Pretty Sha

Site Experience Feedback

Oct 21, 2024

Never gooood

Vero

Site Experience Feedback

Oct 21, 2024

I liked it

Online Shopper

Post-Delivery Feedback

Oct 21, 2024

Cute design's and selections. This is a gift, so I will get a full report from the recipient.

Jammy

Post-Delivery Feedback

Oct 21, 2024

I loved the clothing ordered! It was the delivery that was terrible! The tracking info was not correct at all.

Miky

Site Experience Feedback

Oct 21, 2024

Ttt

Annie

Site Experience Feedback

Oct 21, 2024

The ease of check out,the discount deals, affordable prices. :)

Online Shopper

Site Experience Feedback

Oct 21, 2024

some of the clothing isn't worth the price and very out dated, shipping is to expensive would have been cheap on amazon. This is my first a last time shopping here.

Kamzie

Site Experience Feedback

Oct 04, 2024

Easy shopping and I received a discount on the spot.

Sparkle

Site Experience Feedback

Oct 09, 2024

I love cookies

Kim

Site Experience Feedback

Oct 20, 2024

Great prices, fun website to shop

Antionette

Site Experience Feedback

Oct 20, 2024

Loved it

Milly

Site Experience Feedback

Oct 20, 2024

Didn’t have a bad experience

Rangel

Site Experience Feedback

Oct 20, 2024

Good

Really

Site Experience Feedback

Oct 20, 2024

Told me I had free shipping but I didn't receive the FREE SHIPPING. I could only use 1 promo code.

Smooth

Site Experience Feedback

Oct 20, 2024

It was smooth very detailed categories

Terry

Site Experience Feedback

Oct 20, 2024

I usually shop in person at the store.But I'm so happy this company has online shopping too.

Chacur

Site Experience Feedback

Sep 23, 2024

On mobile devices when choosing your child's school for uniform. When state is selected, it automatically puts Accord in the city and then freeze for a very very long while. Then depending on if you pressed something more than once. It glitches


Post-Delivery Feedback

Oct 19, 2024

In store I was aided with ordering online due to the site always a little discombobulated. Honey, we need a 5 for 65

Online Shopper

Site Experience Feedback

Oct 19, 2024

I think their should be more promotions and less time to get your items

Myra

Post-Delivery Feedback

Oct 19, 2024

I think we should be able to enter more the one promo code. One if we have a coupon and free shipping code for spending over 75.00. It doesn't allow us to do so. But love the prices and the quality

Em

Site Experience Feedback

Oct 19, 2024

Bad , I had to keep reloading the page , the good thing was it was an easy check out process and a good variety of clothing