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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 441 - 460 of 5,093

Dee

Post-Delivery Feedback

Oct 25, 2024

My situation was with the delivery carrier misdelivery of my package to my neighbor next door who was out of town. Received package after neighbor returned home 3 days later.

Me

Site Experience Feedback

Oct 12, 2024

Good


Post-Delivery Feedback

Oct 25, 2024

Clothes were very nice. Totally satisfued

Online Shopper

Site Experience Feedback

Oct 25, 2024

Upset that you can’t use 2 promo codes at the same time ie. The free shipping & the sale promo.

Abby

Site Experience Feedback

Oct 24, 2024

Always easy to use the site, always great sales or extra promotion. I just got both my daughters a full set of uniforms for under $80. In my opinion definitely a steal and way more attractive than other site sales where items are upriced and then marked down to appear cheaper but really aren’t.

Kissy

Site Experience Feedback

Oct 24, 2024

I like to shop because they always have fashionable clothes at a very low price and comfort.I am happy

Chosenone

Site Experience Feedback

Oct 24, 2024

I had a good experience I don’t have any complaints so far so good

Online Shopper

Site Experience Feedback

Oct 24, 2024

It was a great experience

Online Shopper

Site Experience Feedback

Oct 24, 2024

Good

Gordito

Site Experience Feedback

Oct 16, 2024

Excelente hasta ahora


Post-Delivery Feedback

Oct 24, 2024

La facilidad de compra y el respectivo seguimiento hasta a recibir mi pedido me ha dejado una buena impresión de ustedes. Gracias

Jaymz

Site Experience Feedback

Oct 24, 2024

When I need to purchase winter gear, I come on Cookies kids because it’s much more expensive elsewhere.

Kanika S.

Post-Delivery Feedback

Oct 24, 2024

Great Quality Products

Theo

Site Experience Feedback

Oct 24, 2024

My experience shopping online was quick and easy! Everything was easy to find and the coupons really help!

RW

Post-Delivery Feedback

Oct 24, 2024

I got what I expected.

Rose

Site Experience Feedback

Oct 14, 2024

When we need to update the quantity of the order it cannot be updated easily and we need to do the whole process several time.

U Robertson

Site Experience Feedback

Oct 24, 2024

Love it

Cnote

Site Experience Feedback

Oct 24, 2024

Very affordable clothing. My favorite part👌

Lisa

Site Experience Feedback

Oct 23, 2024

My experience has been very pleasant

Chrissy

Site Experience Feedback

Oct 23, 2024

Good

Madid

Site Experience Feedback

Oct 23, 2024

Thank you

masterboy

Site Experience Feedback

Oct 23, 2024

i like this page but products don't have enough information about them.