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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 461 - 480 of 5,093

MrsB

Site Experience Feedback

Oct 05, 2024

Every time I order from deal I never have any problems. I am completely 100% satisfied with the shipping the quality everything is absolutely perfect.


Post-Delivery Feedback

Oct 23, 2024

I love shopping with cookieskids all the clothes are uniform approved and they do the best logos for them I know that the clothes they sale are affordable and a quality.

Ash

Site Experience Feedback

Oct 23, 2024

Good site very smooth

Melly

Site Experience Feedback

Oct 22, 2024

Great always shopping here for my kids

Online Shopper

Site Experience Feedback

Oct 22, 2024

All good

Shuna

Site Experience Feedback

Oct 22, 2024

Good

Tia

Site Experience Feedback

Oct 22, 2024

I love cookies kids

Ely

Site Experience Feedback

Oct 22, 2024

The prices were reasonable and it was easy to navigate the website. The only issue I had was that I had to refresh the website each time I made a change it keeps freezing up.

Meli

Site Experience Feedback

Oct 22, 2024

No issues , always a good experience. Great selection and good prices. The checkout did take me back to the last item twice but that my have been something with my phone.

Stef

Site Experience Feedback

Oct 22, 2024

It's gotten easier to use

Rierieulove

Site Experience Feedback

Oct 22, 2024

I feel we should be able to apply FREESHIP promo with the discount. I love the items o receive every single time highly recommend shopping here for discounts.

Satisfied Customer

Site Experience Feedback

Oct 22, 2024

I love the site every thing was neat and fast delivery with everything in the box I will order forever

Sean

Site Experience Feedback

Oct 22, 2024

Seem like a very good site I will know the quality when I receive the items

JD

Site Experience Feedback

Oct 22, 2024

I always enjoy my experience whether it's in- store or online. Always get value for money.

Not satisfied

Post-Delivery Feedback

Oct 22, 2024

Cookies clothes are good quality but the pants I want and need are never available. I had to get the next best thing and that wasn't even good. The return method is a little ridiculous. You cant return for a refund in person you have to do it by mail and they take money from your refund for the shipping label. Which i think that's not something that should be done. An option should be given to expedite, then yes i see you having to pay. Overall i was just not satisfied at all. I don't think I will be ordering online anymore if its not in person then I will just go somewhere else.

melly

Site Experience Feedback

Oct 22, 2024

i never knew there was a website .i was so excited to shop online . saving me a whole trip !

Necie

Site Experience Feedback

Oct 07, 2024

It was easy placing the order, and finding exactly what I was looking for. They have a great quality of coats for the winter.

gigi

Site Experience Feedback

Sep 29, 2024

difficulty using offers and coupons


Post-Delivery Feedback

Oct 21, 2024

I would buy this product again, Good quality and got what I expected.

Gris

Site Experience Feedback

Oct 21, 2024

Good

Promise

Post-Delivery Feedback

Oct 21, 2024

I Love My Order , Everything Turned Out Exactly What I Expected I Will Be Ordering Again , Buying More Clothes For Kids . thanks Again

KasensG

Site Experience Feedback

Oct 21, 2024

I love the prices the prices for outfits are very affordable